POSITION OBJECTIVE
Working under general supervision, work with Information and Project Directors and others to ensure the successful completion of projects. May manage small technical projects. Manage and support information technology resources, services, and systems in the Heath Education Campus – Samson Pavilion (HEC). This position will implement procedures to create and maintain an efficient, managed technical environment that provides high-quality services and proactively anticipates and addresses issues. This service-oriented position requires excellent customer service and a breadth of technical skills as well as the ability to lead and implement small projects with a focus on the HEC, primarily School of Medicine (SOM) and assist with School of Nursing (SON) as needed. The position works alongside other staff members providing high-quality technical services to a diverse set of departments. Although individual staff may develop specializations in the overall service portfolio, a level of cross-training is also expected.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Continuous contact with HEC departmental staff and student employees in support of client assistance regarding status and resolution of client issues.
University: Regular contact with staff members in all departments in HEC and UTech at all levels. Assisting faculty and staff with computer setups and other IT needs that arise, either remotely or in-person. Occasional collaborative contact with service departments such as Facility Management (CBRE) as special projects warrant. Moderate contact with prospects, faculty, staff, and guests of the university. This contact is generally to maintain information flow between University Technology and clients and to facilitate issue resolution.
External: Occasional contact with vendors, contractors, and partners to fulfill project or service initiatives.
Students: Continuous contact with student employees in a mentoring role. Moderate contact with student leaders, and as clients to facilitate issue resolution.
SUPERVISORY RESPONSIBILITIES
This position has no direct supervision of staff employees.
QUALIFICATIONS
Education/Experience: Associate degree with 6 years progressive experience (including exposure to Information Technology concepts such as applications, reporting or server management) OR a Bachelor’s degree in Computer Science, Finance, Economics, Business Administration, or related field. Computer A+ certification as well as Apple certification, highly desired. Valid Ohio driver’s license with a good driving record.
REQUIRED SKILLS
WORKING CONDITIONS
Professional office setting. Frequent travel between facilities. Occasional early morning, evening, or weekend hours may be required for special events, maintenance activities or projects. Limited overtime may be required in emergency situations. The employee may be required to carry a cell phone, during to attend to after-hours emergencies. The position requires typing on a computer keyboard and using a computer mouse and a printer. Work requires the ability to lift up to 50 pounds. Little or no exposure to hazards. The employee will drive a university vehicle while on the job. This position is eligible for the hybrid work program. When working remotely, the employee will be responsible to work in the HEC Zoom Support meeting room.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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