Program Support Specialist (Temporary)

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How to Apply

Apply through career.umich.edu (Click on APPLY NOW box above).  Please include a cover letter with your resume.

Who We Are

The Inter-university Consortium for Political and Social Research (ICPSR) Summer Program in Quantitative Methods provides training opportunities in quantitative methods and statistics to a diverse, international constituency. We offer courses for graduate students, faculty, and researchers across a variety of disciplines including the social, behavioral, and health sciences.  Our annual training curriculum offers over 100 courses during the Spring/Summer semester.  The Summer Program's annual training curriculum includes two three-week sessions, with more than 40 courses held on the University of Michigan, Ann Arbor campus. The Summer Program also offers short workshops that are one to two weeks in length and that are offered in-person at the Ann Arbor campus, at remote locations and partner institutions, and online.  Most of our courses and workshops are held in a hybrid format - in-person and online (synchronous and asynchronous) to increase accessibility and flexibility.

Responsibilities*

The Program Support Specialist provides computing, technical and administrative support for Summer Program activities across the University of Michigan Ann Arbor campus. The Program Support Specialist will work closely with the Technical Assistant and the computing team to support instructors, TA's and participants in the ICPSR Summer Program.  This position requires computing knowledge, technical competence, strong administrative, communication and interpersonal skills.  Responsibilities include: 

• Support instructors, teaching assistants, participants, and staff with the program's computing resources.
• Provide technical support for online and in-person lectures.
• Respond to technology, computing and general support questions.
• Resolve computing help desk user support tickets via Jira ticketing system.
• Provide timely response to support requests and clear communications.
• Work with campus IT staff to provide support for classroom technology.
• Support CANVAS, Zoom, and MiVideo platforms.
• Set-up and staff computing lab to provide support for program participants.
• Assist with transport and set-up/teardown of the computing lab.
• Manage add/drop requests using Google Forms.
• Review and compile teaching evaluation surveys using Qualtrics.
• Provide administrative support to generate participant certificates.
• Ability to work on a team and demonstrate teamwork and professionalism.
• Assist computing team and program events team in other duties as assigned.
• Assist with special projects.

Required Qualifications*

• Excellent interpersonal skills including a positive, responsive customer service attitude and the demonstrated ability to work cooperatively in a team-oriented work environment.
• Ability to identify and resolve problems with Microsoft Windows operating system and applications.
• Strong oral communication skills.
• Ability to communicate technical concepts to non-technical users.
• Ability to prioritize assigned tasks and complete them within deadlines.
• Ability to transport and position computing equipment.

Desired Qualifications*

• Associates Degree or equivalent combination of education and experience.
• Experience with MacOS operating systems.
• Familiarity with user experience design.
• Familiarity with analytics.
• Familiarity with search engine optimization evaluation.
• Previous experience with ICPSR Summer Program.

Work Schedule

This is a temporary position that requires in-person availability from May through August.  Start dates, schedule and hours will vary, depending upon the applicant's availability. The target start date is Monday, May 13th and includes a mandatory orientation.

The Summer Program business hours starting June 10th, are Monday - Friday from 8AM - 8PM and Saturday - Sunday from 11:00 AM-7:00 PM; flexible scheduling is available - morning, afternoon, evening, and weekend shifts are available. Please indicate your availability and scheduling preferences in your cover letter.

We are looking to hire several individuals for this position, please indicate your availability and scheduling preferences in your cover letter. 

Additional Information

The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.