Program Specialist 2-Room Assignments Coord

Eastern Washington University, United States

Updated: about 1 year ago
Location: Cheney, WASHINGTON
Deadline: 29 Mar 2023

Posting Details
Posting Details


Working Title Program Specialist 2-Room Assignments Coord
Posting Number 2023015CP

Position Information


Classification Title Program Specialist 2
Classification Code 107I
RCW Exemption Criteria No Exemption
EWU Position Number C99058
CUPA Code
FLSA Non-Exempt
Bargaining Unit BU 1
% Full Time 100
Salary / Wage Range CS - 42
Salary Information
The salary range for this position is $41,616 (minimum) up to $46,000. Where the hired candidate will begin within this range is dependent on education, experience and skills. 
Anticipated Start Date
Term of Appointment 12
Location Cheney
County Spokane
Project Description
Project Duration
Background Check Yes - Both
Responsible HR User Saundra Godin
Responsible HR User Email address [email protected]

Posting Text


Job Summary
We are currently seeking skilled and team-oriented applicants for the following position: Program Specialist 2 – Housing & Residential Life (HRL)
Under general direction, this position oversees the assigning of individual students to their residence hall rooms using a specialized housing management program (currently Star Rez). Manages daily the room and dining plan changes and billing of all University residents using this program and the University Student Information System (Banner). Coordinates with other departments to reserve rooms for special groups during the academic year. Provides support in coordination of Housing special events. Assists walk-in customers and answers phones, as needed. This position interprets and reviews program policies/ procedures and provides information related to the program’s activities to students, staff, program participants and/or the public. Composes written communications, establishes and maintains records related to program operations.
On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
  • Ability to manage multiple assignments/projects and shifting priorities
  • Valid Driver’s License and clean driving record


This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
  • COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/rcp/risk-management/covid19-protocols/

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement:
https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf

Upon hire Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training/ .
Physical Demands
  • Position will require extensive sitting and walking
  • Selected candidate must be able to lift and carry up to 25lb


Contact Saundra Godin in Human Resource Services at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
Required Qualifications
  • Bachelor’s degree earned by the start date
  • Two or more years’ experience involving each of the following (experience can come from one or from multiple positions, as long as you offer two years’ experience in each and all of the areas listed below):
    • Coordinating multiple projects involving consequential work (i.e., must be beyond entry level tasks)
    • Experience which demonstrates ability to successfully handle a demanding workload with overlapping deadlines
    • Demonstrated high level skills in communications, written and verbal; proven attention to detail, initiative and ability to take direction and work independently
    • Work experience which demonstrates ability to develop and maintain relationships

  • Work experience involving one or more of the following:
    • Working in an administrative capacity
    • Providing program management or program support beyond entry level work
    • Working in a capacity involving student services
  • Ability to effectively manage multiple priorities, pay attention to detail and produce desired results
  • Ability to communicate in a clear, friendly, and effective manner both orally and in writing
  • Ability to understand and apply applicable rules, regulations, policies, and procedures
  • Ability to work independently and as a member of an integrated team
  • High level of cultural humility and experience working effectively with marginalized populations
  • Strong organization and event planning skills
  • Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Position Requirements
  • Position will require extensive sitting and walking
  • Selected candidate must be able to lift and carry up to 25lb
  • Ability to manage multiple assignments/projects and shifting priorities
  • The successful applicant will be required to pass a background check prior to beginning employment
  • Valid Driver’s License and clean driving record
Preferred Qualifications
  • Minimum of one year of full-time experience in a fast-paced, office setting
  • Experience working with Star Rez
  • Experience with housing assignments and marketing
  • Experience planning large scale events
  • Experience working with social media
  • Previous involvement living in campus residence halls
  • Bilingual (Spanish)
  • Experience in a higher education setting
Other Skills and Abilities
Work Schedule Type Regular
Work Schedule
Monday-Friday, 8am-5pm
Posting Date 03/09/2023
Open Until Further Notice No
Closing Date 03/29/2023
Screening to Begin 03/30/2023
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
  • Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
  • Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
  • Complete the online application form and respond to the online questions, if applicable.
  • Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
    		•
    Application Types Accepted Application

    Job Duties


    % of Time 65
    Responsibility / Duty
    Room Assignments:
    • Enter, organize, and audit student data and room assignment information in a residential management system, currently Star Rez.
    • Coordinate uploads from Star Rez to the University Banner system all residence hall room and board charges and assignment designations.
    • Prepare for implementation of online Housing applications and room assignments.
    • Work closely with the various EWU international programs (AUAP, ELI, DIEO) and Athletics programs as a liaison on behalf of Housing and Residential Life.
    • Train Residence Life Coordinators to use the Star Rez software.
    • Aid in the planning of occupancy configurations for the upcoming year.
    • Produce custom Star Rez reports both routinely and on demand.
    • Compose correspondence to customers regarding room assignments, payment concerns, and other Housing policies.
    Essential Function Indicator Yes
    % of Time 15
    Responsibility / Duty
    Marketing:
    • Assist in coordination, preparation, and refinement of communications to prospective and current students.
    • Oversee posting to departmental social media platforms.
    • Coordinate tabling efforts at various campus and admissions events.
    Essential Function Indicator Yes
    % of Time 15
    Responsibility / Duty
    Administrative:
    • Manage and communicate the live-on requirement policy and exception process.
    • Manage the housing contracts appeals process.
    • Ensure the customer paperwork flow is efficient and thorough.
    • Perform complex work processing tasks such as merging and sorting, integrating text with graphics, and printing envelope labels.
    • Use spreadsheet and data base software to develop and maintain records.
    • Work proactively in a customer service capacity when working with residents and Residence Life staff.
    • Represent Housing and Residential Life at University meetings.
    • Act in an office support capacity as needed (answering phones, assisting walk-in students, etc.).
    • Perform related duties as required.
    Essential Function Indicator Yes
    % of Time 5
    Responsibility / Duty
    Departmental Event Coordination:
    • Lead coordination of annual House Calls event.
    • Coordinate reapplication kick-off.
    • Coordinate Movers and Shakers volunteer program.
    Essential Function Indicator Yes

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