PROGRAM OPERATIONS SPECIALIST

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The Department of Emergency Medicine within the School of Medicine at the University of Washington is comprised of core faculty, contracted faculty, courtesy faculty, resident physicians, and fellows spread across three major sites: Harborview Medical Center (HMC), University of Washington Medical Center (UWMC & NW), and Seattle Children's Hospital (SCH). Emergency Medicine (EM) faculty represents the front line in HMC and UWMC hospital emergency departments and serve the City of Seattle, King County, and WWAMI (Washington/Wyoming/Alaska/Montana/Idaho).

Emergency Medicine has an outstanding opportunity for a Program Operations Specialist to fulfill an administrative management role within the Paramedic Training Program. The incumbent in this role will partner with senior leadership within the Paramedic Training Program. Success in this role requires a high degree of personal initiative, flexibility, and personal judgment with strong communication skills and an expert ability to organize and prioritize tasks. This position also requires an exemplary ability to adjust to rapid changes and the ability to perform all duties in a manner that promotes a team concept that reflects the mission, vision and values of Emergency Medicine. This position is located at Harborview Medical Center with the option for a hybrid telework model.

Emergency Medicine is home of the Paramedic Training Program. This training program provides the initial and ongoing training for all King County Medic One paramedics. This training is done through clinical rotations, medic unit internship and classroom lectures. Classroom didactic is presented by physicians using state of the art AV technology. The Paramedic Training Program is also closely tied to the Seattle Fire Department Medic One Program which allows students to gain additional training sessions, drills and practical field experience.

The Program Operations Specialist supports a wide spectrum of academic, operational, technology, and administrative activities within the Paramedic Training program. These activities include: direct student and faculty educational support, gathering confidential academic information and data, organizing student orientation and graduation events, supporting the development of curriculum and evaluation materials, and coordinating with School of Medicine faculty physicians for both student and graduate education. The Program Operations Specialist reports to and works directly with the Program Director, and works with Program Managers, Program Medical Director, students, and the Program’s funding organization.

The Program Specialist must have strong knowledge of the educational and evaluation components of the program, understand program requirements, and be comfortable working independently to achieve program goals. In addition, the Program Operations Specialist offers a high level of customer service in providing on-call daily technology support to staff and students. The Program Operations Specialist’s role is pivotal in the Program’s success. The individual in this position efficiently and competently manages regular program work while also leading special projects and supporting special initiatives. This position manages crucial program data, and disseminates information to and from leadership and students, including independently assessing, generating and producing information and reports; and managing various relationships within and outside the Department, University, and with outside stakeholders, including the Program’s funding organization.

The Program Operations Specialist is a critical role in the daily operations and support for the Paramedic Training program. The Director and Program Managers rely on this position for student and faculty support services; data compilation and reporting; graduate continuing education; LMS administration; and technology support. The reach of the Paramedic Training program extends beyond the University of Washington to impact public pre-hospital care in Seattle, King County, and Washington State.

RESPONSIBILITIES:

Program Management, Evaluation Processes, and Reporting