Program Manager, Student Life and Program Operations

Department
 

Booth EMBA: Student Services

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Program Manager, Student Life and Program Operations, provides professional support in the implementation and administration of students’ academic and co-curricular activities and in the facilitation of faculty’s teaching in the Chicago Executive MBA Program. The incumbent ensures that the Chicago Executive MBA Program operations run smoothly and efficiently.

Responsibilities

• Initial point of contact for most student, faculty, and non-EMBA staff needs. Responsible for broad knowledge of Booth and global EMBA Program, in addition to specifics of Chicago EMBA.
• Manages the airport transportation process for students which includes managing the RFP process, contract negotiations, and managing the actual bus process on which students’ timely arrivals and departures are dependent.
• Oversees the global sourcing and distribution of student textbooks and course materials, which includes the management of an external shipment vendor, tracking the delivery process throughout the US, and resolving delivery mishaps.
• Assists with coordination and preparation for flagship student events including Kick-Off Week, Electives Weeks, and Graduation, for which students travel to Chicago from around the world.
• Manages the course examination process for faculty, which includes processes to mitigate the likelihood of cheating. This includes all exam preparation, seating charts, and coordination with proctors.
• Supports and participates in student-focused networking events.
• Creates contracts for student events. Ensures prompt payment of invoices.
• Manages program operations including, but not limited to ordering supplies, handling maintenance requests, and ensuring daily office coverage. Incumbent is “the face” of the Student Life and Program Operations team.
• Creates, maintains, and updates intranet and Canvas sites. Creates and manages all email list serves for students.
• Supports faculty needs on class days.
• Coordinates special projects or tasks assigned by the Student Life and Program Operations team.
• Administers contracts. Maintains organizational records and archives relevant information and program materials. Receives a moderate/high level of guidance and direction.
• Markets student activities programming throughout the year. Develops and implements protocols for evaluating the effectiveness of programs.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

---
Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• Background in an administrative, customer service, or other position with similar responsibilities.

Technical Skills or Knowledge:

• Proficiency with MS Office package (Outlook, Word, Excel, and PowerPoint) and databases.
• Build spreadsheets and manipulate data to record and track data.

Preferred Competencies

• Excellent interpersonal, oral, and written communication skills.
• Handle sensitive and confidential situations and information with absolute discretion.
• Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and/or tight deadlines.
• Considerable skill in working both independently and as a team member.
• Take initiative, problem-solve, organize, and complete projects with minimal supervision.
• Use appropriate resources to resolve an issue and follow through to its resolution.

Working Conditions

• Work some evenings, every other Saturday, and occasional Sundays.
• Typical weekly schedule for the class week - M-Th* 8:30am – 5:00pm *(one of these days is an off day), F 8:00am – 5:00pm, Sat 8:00am – 5:00pm.
• Non-class week schedule - M-F 8:30am – 5:00pm.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Student Affairs & Services

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

Applicant Inquiry Form. <span>Applicant Inquiry Form</span> The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Department
 

Booth EMBA: Student Services

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Program Manager, Student Life and Program Operations, provides professional support in the implementation and administration of students’ academic and co-curricular activities and in the facilitation of faculty’s teaching in the Chicago Executive MBA Program. The incumbent ensures that the Chicago Executive MBA Program operations run smoothly and efficiently.

Responsibilities

• Initial point of contact for most student, faculty, and non-EMBA staff needs. Responsible for broad knowledge of Booth and global EMBA Program, in addition to specifics of Chicago EMBA.
• Manages the airport transportation process for students which includes managing the RFP process, contract negotiations, and managing the actual bus process on which students’ timely arrivals and departures are dependent.
• Oversees the global sourcing and distribution of student textbooks and course materials, which includes the management of an external shipment vendor, tracking the delivery process throughout the US, and resolving delivery mishaps.
• Assists with coordination and preparation for flagship student events including Kick-Off Week, Electives Weeks, and Graduation, for which students travel to Chicago from around the world.
• Manages the course examination process for faculty, which includes processes to mitigate the likelihood of cheating. This includes all exam preparation, seating charts, and coordination with proctors.
• Supports and participates in student-focused networking events.
• Creates contracts for student events. Ensures prompt payment of invoices.
• Manages program operations including, but not limited to ordering supplies, handling maintenance requests, and ensuring daily office coverage. Incumbent is “the face” of the Student Life and Program Operations team.
• Creates, maintains, and updates intranet and Canvas sites. Creates and manages all email list serves for students.
• Supports faculty needs on class days.
• Coordinates special projects or tasks assigned by the Student Life and Program Operations team.
• Administers contracts. Maintains organizational records and archives relevant information and program materials. Receives a moderate/high level of guidance and direction.
• Markets student activities programming throughout the year. Develops and implements protocols for evaluating the effectiveness of programs.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

---
Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• Background in an administrative, customer service, or other position with similar responsibilities.

Technical Skills or Knowledge:

• Proficiency with MS Office package (Outlook, Word, Excel, and PowerPoint) and databases.
• Build spreadsheets and manipulate data to record and track data.

Preferred Competencies

• Excellent interpersonal, oral, and written communication skills.
• Handle sensitive and confidential situations and information with absolute discretion.
• Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and/or tight deadlines.
• Considerable skill in working both independently and as a team member.
• Take initiative, problem-solve, organize, and complete projects with minimal supervision.
• Use appropriate resources to resolve an issue and follow through to its resolution.

Working Conditions

• Work some evenings, every other Saturday, and occasional Sundays.
• Typical weekly schedule for the class week - M-Th* 8:30am – 5:00pm *(one of these days is an off day), F 8:00am – 5:00pm, Sat 8:00am – 5:00pm.
• Non-class week schedule - M-F 8:30am – 5:00pm.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Student Affairs & Services

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

Applicant Inquiry Form. <span>Applicant Inquiry Form</span> The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.