Program Manager for Road Scholar
Department:Road Scholar
Position:Full-time with full benefits
Wage:$18.68 - $20.73
Union Affiliation: FOCUS-MFPE
Starting Date: As soon as possible
Posting Date: February 2024
Benefits Include:
· Insurance package,
· Mandatory retirement plan,
· Dependent partial tuition waiver,
· Faculty/staff tuition waiver
· Wellness program:
Description
Montana Western’s Road Scholar program is looking for a dynamic and organized individual with a passion for coordinating program services and activities. We are seeking a skilled Program Manager to join our team and play a pivotal role in managing multiple programs and their demands in a fast-paced environment. If you have excellent communication skills, thrive in a team-oriented setting, and are well-versed in technology and data management, we want to hear from you.
This position is tasked with managing services and staffing for Montana Western's Road Scholar program, specializing in educational travel programs for seniors aged 55 and older. The role involves overseeing 50-70 programs annually, including those with grandparents and grandchildren. With an average group size of 20 participants, the program generates an annual revenue of approximately $2 million. The Program Manager is responsible for arranging services with outside vendors in and around Yellowstone National Park and the Tetons, supervising group leaders, and ensuring the smooth operation of the program.
This position requires the assembly of pre-program packets containing essential information, such as schedules, participant lists, food needs, and allergies. Daily responsibilities include tracking enrollments, revenue, and expenses, along with developing strategies for short- and long-term participant satisfaction. Supervision of 15-20 group leaders and communication with vendors, participants, and the Road Scholar Program Director are integral to the role. While reporting to the Program Director, the coordinator exercises independence in operational duties, vendor relations, and program logistics.
Requirements
- Coordinate program services, activities, and offerings to ensure smooth execution.
- Track daily enrollments and manage participant databases efficiently.
- Manage multiple programs and their demands in a fast-paced environment with interruptions.
- Build and maintain positive relationships with participants, instructors, and Group Leaders (GLs) involved in our programs.
- Utilize technology for service delivery, data analysis, and enrollment tracking.
- Demonstrate proficiency in data management and reporting skills.
- Process payments, track expenses, and ensure financial aspects of programs are well-managed.
- Collaborate with a team to achieve program goals and objectives.
- Provide excellent customer service to program participants and stakeholders.
- Utilize Microsoft Office, particularly Excel, for effective program management.
- Be available on occasional nights and weekends during the program season.
- Demonstrate organizational skills and the ability to work independently as a self-starter.
- Optional: GL (Group Leader) responsibilities on occasion for a well-rounded experience.
- Familiarity with senior participants and their specific needs.
- Communicate with multiple vendors for pre-program coordination, including food requirements, numbers, and timings.
- Conduct pre-program Group Leader preparation for 15-20 GLs.
- Gather post-program feedback from Group Leaders to improve logistics, and participant experience.
- Maintain a flexible work schedule with varying hours at times, including some evenings and weekends.
- Ability to work independently with little supervision.
- Strong organizational skills, attention to detail, and time management.
- Knowledge of MS Office software, especially advanced Excel skills.
- Strong interpersonal skills for managing a diverse array of individuals daily.
- Professional demeanor.
- Ability to track and analyze program analytics (enrollments, expenses, revenue, etc.).
Preferred
- Love of travel.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in program coordination and management.
- Prior record of staff supervision.
- Strong communication and analytical skills.
- Ability to work with older adults.
- Knowledge of Yellowstone National Park attractions, amenities, and services.
- Ability to work with custom software program El Star for program updates.
- In-depth knowledge of Montana Western’s Road Scholar program details.
- Familiarity with campus hiring, contracting, and purchasing policies.
The University and Dillon Area
The University of Montana Western is a dynamic, innovative, undergraduate university with over 75 full-time faculty and over 1,300 students. It is located in Dillon, Montana in the scenic Rocky Mountains and has been awarded numerous top national rankings for delivering high quality, affordable education.
Montana Western is the only public four-year college in the nation offering Experience One (X1), experiential learning delivered on the block schedule. Class sizes are small and students take a single course at a time, three hours each day for 18 days, before moving on to the next course. Each course is four credits and four blocks are offered each semester. The block schedule facilitates field and lab work, undergraduate research, study travel, and interdisciplinary teaching. Montana Western’s faculty strongly believe in mentoring and inspiring students, and assisting them in the transition from university life to professional careers.
The University of Montana Western is an integral part of the Dillon Community. With a population of 5,000 people, Dillon is known for outstanding public schools, safe environments, recreational opportunities, and an excellent quality of life.
The University of Montana Western is an equal opportunity/affirmative action employer and encourages applications from qualified women, minorities, veterans and people with disabilities. Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UMW may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UMW, as legally required (e.g., Form I-9).
Application
Review of applications will begin immediately, but will remain open until the position is filled.
A complete application Includes:
1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Curriculum Vitae/Detailed Resume
3. Official or Unofficial undergraduate and graduate transcripts (Official transcripts will be required at time of hire)
4. Professional References – names and contact information for three (3) professional references.
*Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.
**Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.
Dillon, Montana, United States