Program Manager, Professional Development Programs

23-Sep-2021

Division of Continuing Education

55701BR

Job-Specific Responsibilities

As part of the Division of Continuing Education, the Professional Development Programs serve more than 3,200 managers and business professionals per year, through the high touchpoint delivery of nearly 130 two-to-five-day open enrollment on-campus programs and open enrollment hybrid and online offerings, as well as exclusive programs for organizations and corporate clients.(https://professional.dce.harvard.edu/). Reporting to the Assistant Director for Program Operations, the Program Manager position plays a critical role in the delivery of open enrollment offerings and the management of the program delivery team.

Duties & Responsibilities

The duties and responsibilities of the Program Manager include, but are not limited to, the following:

Staff Management: Defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check-in meetings, advises and facilitates professional development, provides ongoing feedback, hires, and trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.

Instructor Management: Manages instructor’s expectations and needs for program delivery while maintaining a professional and collaborative relationship. Schedules and attends regular program debriefs, voicing the questions and concerns of the delivery team while supporting a flawless delivery experience for program instructors.

Program Management: Motivates the highest level of customer service among the delivery team, facilitating a seamless participant experience. Actively maintains the program staffing schedule and program delivery templates within the department’s project management system. Works closely with the Assistant Director for Program Operations to implement program material budgets and new vendor processes. Oversees third-party collaborations.

Departmental Communication: Serves as an intermediary between senior leadership, and the program delivery team, communicating departmental decisions and helping to implement process changes while advocating for the requirements and limitations of the delivery team.

Conflict Resolution & Problem Solving: Identifies and responds to potential areas of conflict, serves as the escalation point for the majority of participant and instructor concerns, uses judgment, and escalates issues as appropriate.

Crisis Management: Manages last minute program changes in real time, manages medical, weather, and other emergency situations.

Typical Core Duties

• Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
• Analyze program content, materials, program mapping and demand; recommend improvements
• Assess and review new proposals, curriculum and new format designs
• Assist with the development of marketing and sales outreach strategy; foster and maintain relationships with external clients to increase interest and participation in programs
• Administer program portfolio development which may include recommendation and implementation of enrollment processes, program scheduling, and grading processes; establish administrative workflows
• Develop strong working relationships with faculty, staff, and external clients associated with the program; manage scope of delivery and regularly inform stakeholders of program related activity and/or decisions
• Negotiate with vendors to contract for goods and services
• May track and monitor program budget to achieve financial goals
• Report statistics in order to define and evaluate program success and track and comply with any reporting requirements
• Assist in planning and implementing strategies to improve programs and department processes, policies and procedures
• Ensure compliance with University policies and procedures and applicable legal rules and regulations

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 3 years’ relevant work experience

Additional Qualifications and Skills

• Project management skills and the ability/flexibility to handle multiple projects simultaneously
• Experience collaborating across a team and bringing projects to fruition
• Willingness and ability to work with an international audience of business people
• Ability to work flexible and varying hours

Working Conditions

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Job Function

Faculty & Student Services

Location

USA - MA - Cambridge

Job Code

S0656M FSS Exec Education Mgt II

Department

Division of Continuing Education

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Schedule

Monday - Friday with varying hours ranging from 7am to 6:30pm

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.