Program Manager, Honors Experience

The Program Manager (PM), Honors Experience directly manages the Honors Village, a 1056-bed complex for undergraduate students in the W. A. Franke Honors College with both dorm rooms and apartments. The PM will directly supervise the dorm’s full-time Community Director and indirectly supervise the Graduate Community Director. Reporting to an Assistant Director of Residential Education, the Manager will serve as the primary liaison to American Campus Communities, the Arizona Student Unions '85 North Dining Hall, and the W. A. Franke Honors College.

The PM and the Community Director(s) will co-manage the building community , 26 Resident Assistants (including Lead RAs), and Office Assistant(s). Together with supervisees and partners, the PM will shape, implement, and assess the vision and cultivate a safe and welcoming community.

The PM is a 12-month, live-on position and member of the Residential Education team in Housing and Residential Life. The PM serves on a department on-call rotation (MOD), providing mid-level crisis response and management.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Supervision and Advising

• Directly supervise full time and graduate staff. Co-manage building community of 1000+ residents, 26 Resident Assistants (including Lead RAs), and Office Assistant(s)
• Facilitate individual one-on-one meetings to engage in ongoing mentorship and supervisee development and evaluation
• Work with Community Director(s) (CDs) to plan weekly staff meetings to review departmental notices, student and facilities updates, and ongoing training; attend as needed
• Support student and professional staff selection and training processes
• Alongside CDs, oversee residential curriculum (Wildcat Living) visioning and implementation while supporting the Honors College curriculum and vision
• Support the student voice by maintaining a relationship with the Residence Hall Association and the National Residence Hall Honorary
• Support the advisors of Honors Village Hall Council and student social events and initiatives

Operations and Partnerships

• Serve as the primary liaison between Housing & Residential Life and American Campus Communities (ACC), Honors College, the ‘85 North Dining Hall, and the student services located in the North District of campus
• Establish and maintain partnerships to support the success of the Honors Village
• Perform and/or supervise a variety of administrative duties including, but not limited to, key reports, check-in/out procedures, room/apartment transfers, occupancy management, timekeeping for staff, purchasing, payroll, maintenance requests
• Manage assigned Hall account funds, including Operations, Programming, and Staff Development
• Meet regularly with ACC General Manager to ensure a high-quality building operation and condition
• Oversee and facilitate hall damage assessment charges with Housing team in conjunction with ACC

Student Behavioral Education & Crisis Management

• Serve on campus-wide “Manager on-Duty” rotation acting as a resource to Community Director staff and contact to Director of Residential Education and Dean of Students staff on-call
• Provide crisis intervention and serve as resource/referral agent to residents and staff in need
• May serve as conduct/appeal hearing officer and facilitate meetings to promote opportunities for student accountability and reflection as needed

Other Responsibilities:

• Attend departmental meetings, trainings, and professional development opportunities
• Serve on department committees and represent Housing & Residential Life to university committees as assigned
• Assist with residence hall opening and closing; lead these processes for Honors Village dorm
• Work with Housing & Residential Life Marketing and Honors College to help promote the Honors Village
• May include management of summer programs and housing
• Manage coverage during Winter Closure
• Perform related duties as assigned or required to meet Housing & Residential Life and University goals and objectives

Knowledge, Skills, and Abilities:

• Familiarity with Honors students and/or W. A. Franke Honors College
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Knowledge and understanding of diversity and an ability to work with a wide variety of people
• Ability to perform assessment and evaluation of residence life services and programs
• Knowledge of personnel management, including the selection, training, supervision, and evaluation of professional and paraprofessional staff
• Excellent communication skills, including written and personal communication, writing, public speaking and presenting
• Knowledge of student affairs and student development theory
• Occupancy management and budgeting experience

• Master’s degree in Higher Education Administration, Student Personnel Administration, Counseling, or a related field; and minimum of three years’ experience working in Housing and Residential life or related area
• Experience in supervision, crisis management, and building relationships with campus partners or stakeholders

SUPPLEMENTAL REQUIREMENTS:

• Housing & Residential Life is a security sensitive department, and this position requires a finger-print criminal background check and a Motor Vehicle Division check
• May be required to drive which requires a valid driver’s license and ability to drive according to the University Fleet Safety Policy .

• At least five years’ experience working in residence life or related area.