Program Manager, Executive Education

13-Jan-2022

Harvard Business School

56860BR

Job-Specific Responsibilities

Harvard Business School (HBS) is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS Executive Education offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS Executive Education delivers over 130 intensive educational programs to 12,000 + participants annually. Programs are fully-immersed, living-learning experiences designed to provide networking opportunities and engaging conversations. Many participants build connections and friendships here that last decades, even a lifetime.

The Executive Education delivery team is seeking a Program Manager to work across portfolios and delivery teams, overseeing the planning and delivery of Executive Education programs. Program assignments will vary based on the needs of the department, including filling in for program manager leaves and other unexpected short-term absences. Additionally, the floating Program Manager position will be assigned programs during busy periods, working with either a program specialist and/or program coordinator. This position requires the ability to adapt to, and embrace, short notice program assignments, as well as the ability to pick up a program and/or project midstream. Reporting to an Associate Director of Program Delivery, primary responsibilities include:

• Staff Management: Temporarily directs and manages two program coordinators for the period of the assigned portfolio; defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.
• Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of both in-person and virtual programs, seeks and maintains knowledge of best practices and plans accordingly, tracks and monitors program budget, facilitates a seamless participant experience, and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.
• Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all constituents.
• Conflict Resolution: Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment, and escalates issues as appropriate.
• Crisis Management: Manages last-minute program changes in real-time, manages medical, weather, and other emergency situations.
• Leadership: Demonstrates the ability to; guide and deliver in-person and virtual programs and other projects, support and facilitate department-wide initiatives and business goals, motivate, encourage, and inspire staff, embrace and support change and deliver results, empower others.

Responsible for other duties and projects as assigned.

Typical Core Duties

• Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
• Analyze program content, materials, program mapping and demand; recommend improvements
• Assess and review new proposals, curriculum and new format designs
• Assist with the development of marketing and sales outreach strategy; foster and maintain relationships with external clients to increase interest and participation in programs
• Administer program portfolio development which may include recommendation and implementation of enrollment processes, program scheduling, and grading processes; establish administrative workflows
• Develop strong working relationships with faculty, staff, and external clients associated with the program; manage scope of delivery and regularly inform stakeholders of program related activity and/or decisions
• Negotiate with vendors to contract for goods and services
• May track and monitor program budget to achieve financial goals
• Report statistics in order to define and evaluate program success and track and comply with any reporting requirements
• Assist in planning and implementing strategies to improve programs and department processes, policies and procedures
• Ensure compliance with University policies and procedures and applicable legal rules and regulations

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 3 years’ relevant work experience

Additional Qualifications and Skills

• In addition to the required experience listed above, we require an additional 2 years of relevant work experience with proven project management skills and the ability/flexibility to handle multiple projects simultaneously.
• Experience collaborating across a team and bringing projects to fruition.
• This position requires excellent relationship management skills and a willingness and ability to work with multiple groups within Executive Education and across campus, in a fast-paced, high energy environment.
• Strong written and verbal communications skills Proficiency with Microsoft Office, Outlook, Zoom, and the ability to navigate multiple technology systems.
• Salesforce experience preferred.
• Flexible schedule necessary - some extended hours and weekends while programs are in session; possible domestic travel.
• Prior experience in an academic environment is preferred.

Physical Requirements

• Sitting using near vision use for reading and computer use for extended periods of time
• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Working Conditions

• Work is performed in an office setting

Additional Information

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus 2 days per week when a program is not in session. This role is required to be onsite for the entire duration of a program when in session. Specific days and schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/

A cover letter is required to be considered for this opportunity; please include your reasons for applying to this position. Please combine resume and cover letter into one PDF document.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS are profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here.

Job Function

Faculty & Student Services

Location

USA - MA - Boston

Job Code

S0656M FSS Exec Education Mgt II

Department

Executive Education Program Delivery

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.