Program Manager Claims and Loss Management

Updated: 9 days ago


Financial Administration


Position Description

Financial Administration (FAD) is dedicated to advancing Harvard University’s teaching and research mission by stewarding its resources; providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk; pursuing operational excellence; and promoting the financial health of the University. 

Risk Management and Audit Services (RMAS) is a department within Harvard University’s Financial Administration that assists University management in identifying, managing, and mitigating risk by providing the following services: Financial, Operational, Compliance and Construction and Information Technology Audit, Enterprise Risk Management, Risk Strategy and Insurance, and Administration of the Anonymous Reporting Hotline.

As a contributor to the University’s Risk Strategy & Insurance department, the Program  Manager Claims and Loss Management is a key player in the administration of the university’s comprehensive insurance and risk financing program. Supporting the department’s consultative approach, the candidate should expect to regularly interact with internal clients and partners to ensure quality, accurate and timely resolution of losses with a focus on mitigation and prevention. The position requires the ability to aggregate data and synthesize key themes for reporting to the team and the director. The role will be responsible for managing external service partners to optimize performance and the quality and timeliness of deliverables.

Typical Core Duties:

  • Manages;
    • a claims case load for General Liability, Automobile Property Damage and Liability, Property, Management Liability, Employment Practices Liability, Professional Liability, and other lines of coverage as assigned.
    • quarterly claims audits with third party administrators and relevant carrier and brokers.  Conduct periodic internal claims reviews with appropriate stakeholders.
  • Collaborates with the Risk Strategy and Insurance team members in administration of the university’s comprehensive insurance program through such activities as underwriting new coverage and renewals, and the administration of applicable self-insured programs.
  • Acts as liaison between the university, insurance carriers and third-party administrators and brokers
  • May participate with carriers and adjusters for site visits and inspections
  • Supervises and mentors department staff relative to claims functions
  • Tracks and analyzes claims-related metrics and data and proactively utilizes that data to advise on initiatives to prevent and mitigate loss;
  • Participates in;
    • the review, development and maintenance of standard operating procedures and workflows
    • preparing, distributing and presenting regular communications on claims and risk related topics to relevant campus constituents.
    • defining, implementing and tracking service level agreements and performance metrics for third party administrators, brokers and insurance carriers.
  • Represents the department at university meetings, presentations and events.
  • Reports claims and relevant matters to insurance carriers, third party administrators and internal partners;
  • Coordinates and in some cases leads detailed claims investigations
  • Ensures that regulatory reporting and insurer/reinsurer requirements are met.
  • Other projects or special projects as assigned.

Basic Qualifications

  • Bachelor’s degree or equivalent work experience required
  • Minimum of 8 years’ relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. 

  • Ability to exercise high degree of judgment and discretion
  • Comprehensive knowledge of all lines of insurance coverage applicable to a university, including but not limited to general liability, employment practices, management liability lines, property
  • Excellent oral and written communication skills. 
  • Initiative to set and achieve performance goals. 
  • Excellent analytic and negotiation skills.  
  • Proficiency with Microsoft suite of online tools including Excel, PowerPoint, Word
  • Must be detail oriented with strong organizational abilities and a desire for continuous learning.
  • Experience in supervising and developing staff
  • ARM, SCLA,  CPCU or other related or equivalent designations that demonstrate understanding and commitment in the insurance and claims field

Certificates and Licenses

  • Associate in Risk Management (ARM) or Chartered Property Casualty Underwriter (CPCU) preferred

Working Conditions

FAD actively supports hybrid work where business needs allow. Additional details will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (MA, ME, NH, RI,  VT). This position will be hybrid requiring 2-3 days a week onsite.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

Please provide a cover letter with your application. 

Please note: 

  • Harvard University requires pre-employment reference and background screening. 
  • We are unable to provide work authorization and/or visa sponsorship. 
  • This position has a 90-day orientation and review period. 

More about FAD: 

Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change.   

Within our own community, we aspire to: 

  • Engage with respect, honesty, and integrity 
  • Cultivate equity, diversity, inclusion, and belonging 
  • Welcome innovation, collaboration, and flexibility 
  • Enjoy our work, grow professionally, and aim for the extraordinary 

Learn more about Financial Administration ( and our eight reporting units.  


We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Department Office Location

USA - MA - Cambridge

Job Code

F1059P Claims Loss Admin V

Work Format

Hybrid (partially on-site, partially remote)


Risk Management and Audit Services


00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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