POSITION OBJECTIVE
The Program Manager will work with a high degree of independence and under the general direction of the Executive Director to advance the mission of Professional Programs at the School of Engineering. The Program Manager will also be responsible for the strategic direction and business development for new and existing partnerships for credit-bearing non-traditional graduate programs at Case Western Reserve University. The Program Manager will manage the LEAP international program, including budgeting, administrative and operational activities, and reporting. The Program Manager will lead the design and execution of new and existing international programs, workshops, and events for the Office of Professional Programs and act as the internal and external point of contact for these programs and partnerships. The Program Manager will also perform a key role in the development and implementation of the strategy to recruit more diverse and international graduate students into the professional programs at the Case School of Engineering. Additionally, this position will enhance the experience of non-traditional graduate students at the Case School of Engineering by supporting individual students and full cohorts to develop a robust and meaningful connection to the university community through an integrated approach to academic and career/post-graduation planning as well as encouraging meaningful experiential education, social and extracurricular connections. The Program Manager will be dedicated to supporting students coming to the Case School of Engineering from India through the program and partnership with LEAP. This position will facilitate course registration and engagement with extracurricular programs to foster immediate and long-term social and professional success; encourage strong student-advisor relationships; intervene quickly when problems arise; introduce academic and support resources available that address specific needs and goals of non-traditional graduate students at the university; and help students develop a Case Western Reserve University experience plan by the end of their first semester on campus.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Regular contact with the Executive Director, Directors, and colleagues in the Office of Professional Programs (participate in weekly staff meetings, ongoing training, and occasional retreats) pursuing shared goals and collaborating to achieve immediate operating results and strategic priorities.
University: Regular contact with faculty advisors and department heads in the Case School of Engineering. Regular contact with mentors and colleagues in the School of Graduate Studies, Graduate Admissions, Office of General Counsel, General Accounting, University Marketing and Communication, Procurement, Registrar’s Office, Human Resources, Financial Aid and Student Financial Services, Student Affairs, Kelvin Smith Library, Career Services, International Student Services/Visa Office and International Affairs; and occasional contact with college/school leadership to support cohort students.
External: Frequent contact with vendors, independent contractors, consultants, recruitment agencies, online program managers, and specifically LEAP and any potential future partners. Occasional contact with alumni and employers representing the university to exchange program information.
Students: Daily interactions with students to provide coaching/counseling as they navigate complicated issues, helping them to resolve emotional, academic, interpersonal, and crisis-level matters related to their university experience.
SUPERVISORY RESPONSIBILITY
No direct supervision of staff employees. Supervise the work of student interns and student employees.
QUALIFICATIONS
Experience: 5 years of relevant work experience, preferably in higher education. Experience with diverse populations and international students is required.
Education: Bachelor’s degree required. Prefer a Master’s degree in higher education, social sciences, or related fields required.
REQUIRED SKILLS
WORKING CONDITIONS
Typical office environment with some public speaking engagements. Eligible for Hybrid-Work Program. Regional and international travel is required for meetings, workshops and conferences and other university business. Occasional evenings and weekends are required.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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