Program Manager

Updated: about 1 month ago
Job Type: FullTime
Deadline: 14 May 2021


Campus: Tempe

Program Manager

Job Description

The Department of English invites applications for a Program Manager to provide administrative support for the management of the department’s online programs. Under the direction of the Director of Online Programs, the program manager participates in a range of activities related to curriculum oversight, staffing, faculty support, admissions, advising, and student retention and satisfaction. 



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$48,960-$50,000 per year; DOE

Essential Duties

  • Coordinating the administrative functions of online graduate programs.
  • Assisting Director of Online programs with staffing and readying of online courses each session.
  • Assisting with the onboarding of new Faculty Associates.
  • Communicating regular session notices regarding online course requests, deadlines, and other support information to faculty.
  • Working with the Director to create various training, orientation, and support resources for faculty and graders.
  • Working with faculty, bookstore, and publishers to prepare and submit textbook and desk/exam copy requests.
  • Managing the evaluation processes for online courses and graders.
  • Assisting with administrative tasks related to online curriculum development.
  • Overseeing the rolling admissions processes into the online graduate programs.
  • Providing academic advising and all forms of student support.
  • Coordinating the work of the Academic Success Advisor.
  • Monitoring student academic performance and resolving student concerns.
  • Managing Salesforce activity for graduate programs and responding to inquiries from potential and current graduate students regarding registration and department/university procedures.
  • Reviewing and approving Plans of Study for master’s students including petitions and course changes.
  • Keeping the department’s program and course information up to date in various systems.
  • Collecting data and evaluating program success.
  • Making recommendations and implementing improvements to programs to ensure department and College objectives and goals are being met.
  • Collaborating with leadership on a variety of initiatives and projects related to online graduate programs.
  • Promptly resolving escalated issues from students, faculty, the College, and EdPlus.
  • Attending and presenting at training, orientation, or recruiting events.
  • Participating in staff meetings, professional development seminars and other student support-related meetings.

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s degree in a field appropriate to the area of assignment.
  • Experience providing administrative support for graduate programs.
  • Experience advising online students or working in student recruitment/retention or other related online program support or student services.
  • Experience working with graduate programs admissions.
  • Demonstrated knowledge of ASU academic structure and familiarity with the Canvas learning management system and programs such as Peoplesoft, Analytics, Dashboards, Gportal, iPOS, AppXtender, Salesforce, and Microsoft Office.
  • Experience performing job tasks using multiple systems simultaneously (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
  • Experience in communicating complex information in a timely fashion, verbally and in writing.
  • Demonstrated ability in independent decision making.
  • Experience compiling, analyzing, and communicating data.
  • Experience working effectively in an environment subject to quickly changing priorities.
  • Experience simultaneously managing multiple projects and tasks.
  • Experience in establishing and maintaining effective working relationships as well as problem solving with diverse populations.
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
  • Ability to clearly communicate to perform essential functions
  • Regular use of standard office equipment including, but not limited to: computer workstation laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Department Statement

The Department of English's motto - "Start here, go anywhere" - captures the unique value of our undergraduate and graduate English degrees, ones that can serve students in any art form, any discipline, and any profession. In fact, our degrees can take students anywhere they wish to travel. The Department of English faculty is internationally renowned for innovative research and teaching and explores the pan-world expression of the English language and its literature, which span the global yet connect directly to the local. The skills of critical thinking, reading comprehension, and analytic expression cultivated in the degrees are transferable into any endeavor. In particular, such skills provide the foundation for creative problem-solving and cultivate individual and collective expression. The department takes as its purview not just historical positioned work, whether linguistic or textual, but includes all forms of expression and all modes of new media, whether analogical or digital. We emphasize writing- academic, creative, personal, public, and workplace- that explores difference reflectively and functionally. Our goal is to educate citizens who can think, read, write, and act in robust and significant ways to meet new challenges.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

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