Program Manager, Academic Services, College of Arts and Sciences

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

The College of Arts and Sciences Academic Services Office is searching for a service-oriented person to join our team in a Program Manager role. This full-time, salaried position reports to our Director for Academic Processes.

• Oversee the Front Desk ensuring that all visitors are supported efficiently with the best possible customer service, including delivering training and scheduling student workers for excellent customer service, university and college policies, and professional standards and expectations.
• Serve as lead for A&S Scholarship processing.
• Be a knowledgeable and dependable back-up to team members as needed.

Back-up Duties may include

• Act as the first point of contact for students transitioning from other colleges on the Clifton­ Uptown campus, making them feel like welcome members of our A&S family, and trouble­ shooting any problems or issues with their change of college application.
• Warmly welcome students transitioning from our regional campuses while supporting their process to transition to A&S, in collaboration with our Recruitment team.
• Process all change-of-college requests, offers, confirmations, and other forms with the utmost care and accuracy. Run reports as needed.
• Act as liaison to Registrar's Office and facilitate training for Academic Services staff and staff in
• A&S academic departments to ensure that Registrar policies and processes are enforced appropriately.

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

• Three (3) years of relevant experience

• A passion to support student success
• A reputation for superior attention to detail and accuracy
• Team disposition and willingness to collaborate with team members in the college and across the campuses
• Initiative to identify barriers and propose solutions
• High-energy for problem-solving

• Office environment/no specific unusual physical or environmental demands.

Interested and qualified applicants must apply online and include:

• Cover letter of interest.
• Current CV/Resume.

Please use the additional documents feature as needed for these items

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 91499 

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