Program Delivery Coordinator, Professional & Executive Development

Details

Posted: 27-Mar-24

Location: USA - MA - Cambridge

Type: Full-time

Salary: Open

Categories:

Administrative/Support
Staff/Administrative

Internal Number: 65286BR

Job Summary

The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.

Position Description

The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors.
This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.
Event Planning and Logistics

• Prepares and assembles program materials for participants
• Helps with setup and program delivery on day-of event both in person and virtually
• Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
• Supports the program for duration of event
• Runs triage as necessary during event; anticipates and supports participant/instructor needs
• Orders pre-readings/cases
• May supervise temporary staff
• Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
• Contributes to improved business process efficiencies

Customer Service

• Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
• Writes clear, concise, and professional responses to participants' inquiries
• Manages program registrations, assisting participants with payment and interacting with finance department
• Works to enhance participant experience throughout session
• Delivers welcome messages to new participants in person and via Zoom

Basic Qualifications

• Minimum of 3 years' experience in event planning/management or customer service
• Education beyond high school may count toward experience

Additional Qualifications and Skills

• Bachelor's degree is strongly preferred
• Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
• Strong attention to detail and ability to follow through
• Ability to multi-task
• Excellent customer service skills
• Ability to be adaptable and flexible when facing unknown situations
• Exceptional oral and written communication skills
• Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)

Physical Requirements

Must be able to lift 25 lbs

Working Conditions

May have varying hours ranging from 7am to 7pm.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

All formal offers will be made by FAS Human Resources

Benefits

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