PROGRAM COORDINATOR - PART-TIME - TEMPORARY

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

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The UW Medicine Transfer Center is 24-hour call center serving the UW Medicine Hospital system. We have a great opportunity for an individual with excellent customer-service skills to facilitate consult/transfer requests from providers and clinical staff throughout the WWAMI region.

The Transfer Center arranges patient transfers and inpatient consults to all four UW Medicine hospitals (HMC, UWMC-ML, UWMC-NW, VMC) from across Washington, Alaska, Montana and Idaho. The PC is responsible for receiving and documenting incoming calls from providers requesting to transfer patients to UW Medicine. The Transfer Center also manages calls from our physician specialist line, which connects practitioners throughout the WWAMI region with advice and consultations from UW Medicine’s excellent group of specialists. The PC is responsible for receiving and documenting incoming calls from providers requesting to speak with one of our specialists about a patient, this patient could be in an outpatient or home environment.

Under general direction from the RNs, the TEMPORARY - PART-TIME PROGRAM COORDINATOR will facilitate transfer-outs, consults, and VPN requests. Throughout the transfer process PCs will collaborate across several departments to ensure the accurate and timely flow of MRNs, imaging, and relevant patient documentation in a multiple software-application environment.

The successful candidate will independently handle complex emergency medical concerns and use sound judgment in making decisions according to established procedures.

In addition, the Program Coordinator is responsible for assisting with the training of new staff, monitoring and directing work flow related to special projects, and notifying the manager of any problems related to daily operations, including problems related to callers, consultants, equipment, or personnel.

Responsibilities:

Answer calls from outside providers in the WWAMI region and beyond requesting patient transfers and consultations

Connect callers with UW Medicine providers for consultation, lower acuity transfers, and VPN requests

Document calls & record consult notes into Epic

Assess callers needs to prioritize emergent or critical issues and direct to the appropriate resource as needed

Collect patient and provider demographics and referring facility contact information to document transfers in Epic

Acknowledges and treats all federally-protected patient health information (PHI) in a manner consistent with UW Medicine standards and applicable laws.

Collaborate with multiple departments to ensure the accurate and timely flow of patient documentation, including medical record numbers, face-sheets, transfer-summaries, and imaging.

Assist nursing staff by providing non clinical info to callers and/or directing callers to appropriate clinics or medical center services as needed.

Ensure accuracy and complete patient transfer charts for the preparation of statistical reports

Assist staff with daily follow-up communications to referring physicians and facilities

Assist staff with data integrity and maintenance for the preparation of reports

Other duties and projects as assigned by management

REQUIRED:

Minimum Qualifications:
High school graduate or equivalent

Two years of experience in the program specialty

Additional Departmental requirements:

Two (2) years of multi-line operator experience in a high-volume setting
Experience working in a team environment.
Proficiency in Microsoft Windows navigation & Microsoft Office Suite

One year of specialized clerical experience may be substituted for education 

Desired:

Demonstrated excellent oral and written communication skills

Strong problem-solving skills including tolerance for ambiguity

Knowledge of medical terminology

Knowledge of medical sub-specialties

Experience working in emergency or crisis situations

Experience in a large complex healthcare system or academic healthcare setting

Familiarity of healthcare industry, trends and coming policy changes

Bachelor’s degree