Program Coordinator Student Success, Clermont College

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

The Student Success Coordinator, under the direction of the Director of Student Success provides support services for students to promote academic success, improve retention, and increase graduation rates of UC Clermont’s underrepresented and first-generation student populations. The Success Coordinator will be responsible for administering the Start Smart program, it’s administrative tasks and promoting program success.  Utilizing financial aid, billing, and registration knowledge to ensure tasks are completed by incoming students before the semester begins, this position has responsibility and accountability for student success. This requires an in-depth understanding of academic information, registration, and support services in order to facilitate direct impacts to the College’s retention, graduation and DFW rates. The Student Success Coordinator is expected to be an expert on academic policies, student support services, and degree progress and utilize intrusive advising that encompasses all aspects of the student experience.  The Student Success Coordinator communicates with campus and community resources to promote collaboration and improve services to students.

• Assist with the coordination, development, and implementation of appropriate high-engagement student success strategies and supporting technologies.
• Achieve or exceed semester retention goals for assigned programs. Meet on a regular basis with the Director of Student Success to report on the status of retention data and efforts.
• Advise students with a continuous focus on degree progress, personal wellness, and student retention and graduation rates.
• Analyze retention and attrition data to identify trends and potential solutions.
• Create marketing plan to promote student success and career development programs, events, activities, and support.
• Continually seek ways to improve service to students by developing new initiatives or success measures that will contribute to retention and student satisfaction.
• Determine and create an advisory plan for students working within records policies, student registration, degree progress, custom degree plans, and graduation tracking.
• Maintain and create student plans in close collaboration with the Director of Student Success to ensure accurate counseling, resolve student issues, and communicate and receive course feedback.
• Manage student program progression and strategically provide academic and career support to students resulting in increased retention.
• Develop and monitor student risk assessments and employ intervention strategies at critical points of the student's' educational path. Intervene via retention emails or calls when appropriate.
• Have a working knowledge of financial aid including satisfactory academic progress policies at the University
• Lead student support initiatives for new student convocations and orientations during evening and daytime hours.
• Knowledge of career development theory and practices, job search strategies, employment trends, and online career resources when conducting career sessions and designing career programming.
• Handle confidential student information with tact, discretion, and in compliance with FERPA regulations.

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

One (1) year of program coordination experience.

• Knowledge: A Broad knowledge of college level services, including basic financial aid, registration and retention best practices and an understanding of current national issues in higher education including the value of and barriers to a college education. Must maintain current knowledge of federal and state legislation, rules, regulations, policies and procedures.
• Skills: Well-developed communication and organizational skills and the interpersonal relationship skills appropriate to regular and intensive interaction with diverse audiences, populations and individuals.
• Abilities: The ability to interact and work effectively and harmoniously with university staff, faculty, and students as well as with diverse off-campus communities is essential. Adept at using technological tools to efficiently query and provide information, manage data, generate reports, and collaborate with others.

Applicants are required to submit resume and cover letter. Please use the additional documents feature as needed for these items.

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary of $47,000 dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 85064 

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