PROGRAM COORDINATOR, SENIOR - DUKE OFFICE OF DKU RELATIONS (DODR)

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

SUMMARY

Based in the Office of Duke Kunshan University (DKU) Programs, the DKU Program Coordinator works as part of a team and in close collaboration with Duke and DKU units to ensure a successful experience for DKU students during their study at Duke, and to support other Duke-DKU programming. Major responsibilities include: coordinating student orientation, activities and events, developing and maintaining student resources, liaising with campus partners, and communication tasks including managing weekly newsletter. The position reports to the Director of DKU Student Engagement.

WORK PERFORMED

Program (60%)

• Collaborate to design and deliver comprehensive pre-arrival and arrival orientation for DKU students studying at Duke for fall, spring and summer sessions. Facilitate sessions or liaise with campus partners as needed.

• Work with team to develop engagement calendar for each academic term. Conceptualize and plan events and activities to facilitate student engagement and development, and to enhance the overall student experience at Duke and in Durham.
• Liaise with Duke units regarding services and policies relevant to the DKU students’ program at Duke. Assist students with relevant inquiries.

• Collaborate to provide advising and training to Duke-DKU student organization and peer group; provide guidance on student group activities including support during move-in and orientation.
• Work with team to resolve student issues that may arise.

Communications (20%)

• Plan, develop and maintain resources to help students acclimate to the Duke and Durham cultural, social and living environment.
• Manage weekly student newsletter. Plan timeline, maintain distribution list, work with supervisor to develop content.
• Maintain sections of website, create flyers and announcements.
• Develop and give presentations virtually or in person.

Program Administration (20%)

• Coordinate overall execution of events including budgeting, logistics, marketing, and registration.
• Help maintain ongoing communication with key Duke and DKU units and departments.
• Work with the Director to develop policies relevant to the DKU student experience at Duke.
• Build and manage program forms, surveys, and records.  Track student participation and engagement at Duke.
• Respond to email, phone, and in-person inquiries and requests for information.
• Perform other administrative duties related to the work of the office.

Desired Skills and Knowledge:

We are seeking a highly organized, flexible and proactive individual able to thrive in a fast-paced environment. Enthusiasm for supporting a diverse student population adjust to college life in the U.S. is required. In addition, candidates should have:

• Experience working in higher education or similar setting, in particular in student affairs, advising or counseling, international student support, or study abroad administration.
• Experience implementing programs aimed toward student success and engagement.
• Experience planning and managing events.
• Strong communication skills, including the ability to maintain confidentiality of student information.
• Competence managing multiple projects independently with attention to quality and deadlines.
• Proficiency with technology including Microsoft suite, Mailchimp, Sakai or similar MLS, basic web and design tools, Qualtrics and social media.
• Excellent interpersonal skills and a positive, team-oriented attitude.
• Some weekend and evening work is expected for this position.

• Proficiency in Chinese language and knowledge of Chinese culture. 
• Knowledge of academic and student life at Duke.
• Proven ability to work effectively with diverse populations or in cross-cultural settings.

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.  OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.