Program Coordinator

Updated: 10 months ago
Location: Northridge, CALIFORNIA
Deadline: Open until filled

Apply now Job no:520658
Work type:Staff
Location:Northridge
Categories:Unit 9 - CSUEU - Technical Support Services, Administrative, Compliance/Legal, Probationary, Full Time, Information Systems & Technology, Marketing/Communications, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


About the College

CSUN’s Tseng College: Graduate, International, and Midcareer Education (College) provides advanced professional education to undergraduate, graduate, international and midcareer students. With more than $37.7 million in revenue and close to 28,000 total enrollments in 2020-2021, the College is a leading provider of professional degrees, certificates and custom-designed programs. Known for its premier support services, the College employs an administrative staff of more than 70 full-time employees, leading to high graduation rates – 68-89 percent for most programs in 2019-2020, with some, like the Master of Social Work, achieving 96 percent in 2019-2020.

The College is nationally recognized for providing programs with formats, delivery modes and locations that address the needs and constraints facing working professionals and their organizations. It works closely with businesses, communities, agencies and international partners to design and deliver programs that meet unique organizational needs and goals.

To learn more about CSUN Tseng College: https://tsengcollege.csun.edu/aboutus/whycsun

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision, the Program Coordinator takes responsibility for the coordination of all assigned programs, and provides various support for all stakeholders, staff, faculty, external partners, prospective students, current students, and administration. The incumbent provides support efforts that include, but are not limited to, outreach, recruitment, presentations, application support, resolving issues, providing information, facilitating contact with other departments, student retention, logistics, reporting, data coordination, and record keeping.

  • Provides an intentional “Continuum of Care” by proactively engaging with students and providing said support from application through to graduation for each assigned cohort.
  • Works in close collaboration with an assigned PM to ensure that the students and the instructors in the Tseng College program find all services provided to be exceptional, and also find their working relationship with the employee to be supportive, professional, and effective.
  • Maintains accurate and complete student data and recruitment, enrollment, and support records through database and spreadsheet management tools, such as SOLAR, CRM, Excel, Smartsheet, Tableau, and etc.
  • Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3Hhclfo

Qualifications

  • Equivalent to graduation from an accredited four-year college or university; Bachelor’s degree in Sociology, Psychology, Guidance & Counseling, Public Relations, Communications, or a job-related field preferred.
  • Equivalent to two (2) years of full-time, technical, analytical, or administrative experience; two (2) years of experience in operations, customer service, or project management, preferred.
  • Experience in a college or university context, in supporting online programs, and in working with programs serving working adults/midcareer professionals strongly preferred. Experience with larger information systems, CRM software, shareware, web-based communication tools, digital marketing tools, social media, websites, and email all strongly preferred. Valid CA Driver’s License preferred.
  • Additional experience in a job-related field may be substituted for required education, on a year-for-year basis.

Knowledge, Skills, & Abilities

  • Working knowledge of general practices, program, and/or administrative specialty; budget management; budgets, policies and procedures pertaining to the Extended Learning programs, student outreach, and student retention.
  • Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics.
  • Ability to; compile, write and present reports related to program or administrative specialty; communicate effectively both orally and in writing; provide excellent customer service and represent the college in a professional manner; apply and demonstrate professional judgment and integrity; analyze problems, apply corrective action, and apply knowledge of university policies and procedures; and travel over 25 miles to off-site recruitment/information session locations.
  • Proficient in using standard office and financial software (Microsoft Word, Excel, Outlook, and etc.).

Pay, Benefits, & Work Schedule

  • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
  • Classification/grade: 1038 / Admin Analyst/Spclist / 1
  • The anticipated HIRING RANGE: $3518 - $4459, dependent upon qualifications and experience. The salary range for this classification is: $3518 - $6791 per month.
  • HOURS: Full Time; 40 hours per week; Monday through Friday.   
  • REG: This is a Regular position with a one-year probationary period. 
  • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

General Information

  • This job opening has been re-posted and will remain OPEN UNTIL FILLED.
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
  • CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. To learn more visit our Matadors Forward site: https://www.csun.edu/matadors-forward/faculty-and-staff-fall-guidelines

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.


Advertised:May 09, 2023 (9:00 AM) Pacific Daylight Time
Applications close:Open until filled



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