Program Coordinator (A)

Current Employees:

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Primary Duties and Responsibilities:
•    Manage main reception area and serve as the welcoming presence of DCIE by greeting students, guests, and staff. Provide general information about DCIE programs and direct visitors appropriately. Provide excellent customer service. 
•    Coordinate guest parking via the pay by phone system as authorized by departments.
•    Manage DCIE main phone line, triage calls, take messages and transfer calls to appropriate department.
•    Respond to all customer inquiries in a polite and timely manner. 
•    DCIE point person for printer & facilities issues reported by DCIE Staff and faculty. 
•    Prepares, prints, mails/distributes all program certificates and transcripts as requested by the departments and ensures these requests have gone through the appropriate approval process. 
•    Prepare all checks/money orders received in the mail for deposit. Scan, archive and record checks/money orders in appropriate log. Take checks/money orders to cashiers. Scan and log deposit receipt.  
•    Schedules appointments and updates calendars.
•    Responsible for calling students to notify them of balances due on their student accounts and recording the call or students’ response as per the student list provided by department and supervisor. Send follow-up emails to students regarding their balances and how they can make payments. 
•    Provides assistance and support to various department directors in all administrative aspects of the programs to ensure a positive experience and improve quality and value of the programs. 
•    Supports division registrar with quick admitting students using university procedures and systems. 
•    Processes reconciliations in WorkDay for PCards & TCards as per the information provided by DCIE staff members. 
•    Processes invoices using university & DCIE internal procedures as per the information provided by DCIE staff members.
•    Process Ad Hoc Bank Transactions in WorkDay as per the information provided by DCIE Registrar. 
•    Responds to various requests for information from students, other staff members, and program directors.
•    Resolves or identifies solutions to unique situations where each contact must be handled differently using judgment discretion.
•    Responsible for assisting in the day-to-day operations in a fast-paced environment.
•    Adheres to University and unit-level policies and procedures and safeguards University assets.
•    Completes special assignments as needed.

Education:
High school diploma or equivalent

Certification and Licensing:

Experience:
Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:
•    Skill in completing assignments accurately and with attention to detail.
•    Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
•    Ability to process and handle confidential information with discretion.
•    Ability to work evenings, nights, and weekends as necessary.
•    Commitment to the University’s core values.
•    Ability to work independently and/or in a collaborative environment.
•    Proficiency in computer software (i.e. Microsoft 
 

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Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A5