Program Assistant

Title:

107M-YN - Program Assistant

Business Title:

Program Assistant

Additional Titles:

Location:

WSU PULLMAN CAMPUS

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Program Assistant serves as a primary contact for students, staff, and community members seeking services from Compliance and Civil Rights (CCR), or through the Compliance and Risk Management department, as needed. The Program Assistant provides information on program policies, activities, and grievance procedures, and initiates proactive outreach to potential complainants. Under general supervision, the Program Assistant supports the work of CCR by tracking and recording cases, composing materials explaining CCR processes and policies, conferring with other departments for support services, referring matters internally or externally as needed, and related duties. The Program Assistant provides similar support for CRM, as needed.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

• Customer service experience 

• Strong computer skills and competency with Microsoft Office software, including Word, Excel, and Outlook 

•  Ability to handle confidential documents and information 

• Strong verbal and written communication skills

Preferred Qualifications:

• Interest in supporting participants involved in discrimination and harassment grievances 

• Experience interpreting policies and procedures and conveying information to the general public 

• Experience using computer software to manage multiple electronic calendars and schedule appointments/meetings 

• Excellent communication skills, both written and oral skills 

• Two (2) years of experience serving as a primary point-of-contact in an office environment 

• Experience working in higher education 

• Familiarity with Washington State University 

• Experience handling confidential documents & information 

• Associate’s or Bachelor’s degree

Additional Information:

Area/College: Compliance and Risk Management
Department Name: Compliance and Civil Rights
City, State, Zip: Pullman, WA 99164
Department Link: ccr.wsu.edu

Monthly Salary: Range #35 | $2,890.00-$3,734.00 (Step A through L) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

FTE: 100%

Permanent/Temporary/Project: Permanent
Screening Begin Date: Screening will begin Wednesday, October 12, 2022 and will remain ongoing until the vacancy has been filled.
Background Check: This position has been designated by the department to require a background check.

Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

Resume

Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .