Product Manager, IAM

02-Feb-2024

Harvard University Information Technology

64960BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Identity and Access Management (IAM) Services at Harvard delivers technologies and processes that enable access for students, faculty, staff, alumni, and affiliates while safeguarding University resources and users. The Product Manager is responsible for the planning and execution of two or more service offerings including managing relationships with business partners, managing small and medium projects, identifying and documenting functional specifications, designing solutions and prioritizing user requests. Works independently and collaboratively with the Director, Service Owners, technical teams and vendors to ensure alignment with goals, policies and emerging trends.

• As a Service Offering Owner (SOO), responsible for the design, implementation, and ongoing maintenance and support of two IT service offerings within IAM Group Services  
• Meets with business partners and vendors to identify business priorities and users' needs. 
• Attends conferences and webinars to stay up-to-date on product roadmaps and future functionality. 
• Communicates with stakeholders to ensure that business needs are captured, documented, prioritized, and scheduled. 
• Works with the technical team and other SOOs to deliver committed features and maintain an awareness of university and government policies that may have bearing on the offering. 
• Partners with the technical team to iteratively design solutions to a business need or end-user request. Meets with the users to understand the issue and the business processes impacted. Ensures that the solution fits in the existing system design, is maintainable over time, and is understood by the users. Provides training to end users if needed. Documents the solution to ensure that other analysts can support it.   
• Works independently to identify and document functional specifications. Partners with QA team to document comprehensive test cases. Collaborates with the technical team, other analysts, and/or vendor to ensure complete integration of solutions across systems and areas. Signs off on testing. Works with end-users and vendors to obtain their sign off during testing, as appropriate. Provides end-user documentation and training if needed.  
• Provides product support for new and existing systems, interfaces and processes that support the client's business functions including taking a hands-on lead for certain operational issues to bring about resolution for customers. Ensures that users’ requests and incidents are resolved within our SLAs. 
• Mentors analysts in their area of expertise by reviewing other analysts’ work, answering questions and conducting informal or formal training sessions.   
• Collaborates with the Director, Service Owners, Product Managers and other analysts to identify opportunities for process or system improvements. Make suggestions to implement those changes.  
• Other responsibilities as assigned 

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The below are essential, in addition to the Basic Qualifications. 

• Organized, flexible and able to manage multiple challenging projects simultaneously in a fast-paced work setting.
• Excellent written and verbal communication skills.
• Demonstrated;
  • team performance skills, service mindset approach, and the ability to act as a trusted advisor.
  • skill in fostering strong, collaborative relationships throughout all levels of the University, and skills and attitude that support an Agile working environment.
  • ability to;
    • quickly evaluate complex issues and identify multiple options for resolution.
    • influence without direct responsibility/control and to bring groups to consensus.
    • maintain confidential information.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Work is performed in an office setting

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening. 
• We are unable to provide work authorization and/or visa sponsorship. 
• This position has a 180-day orientation and review period. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department. 

Work Format Details

HUIT actively supports hybrid work where business needs allow. This position has been designated as a primarily remote position. While this position is primarily remote, travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

HUIT’s core values are: 

• User-focused 
• Collaborative 
• Innovative 
• Open 

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/  

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0858P IT Business Analysis Prfss IV

Work Format

Hybrid (partially on-site, partially remote)

Department

Technology Partner Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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