Product Manager, Experiential Learning Products

15-Mar-2024

Harvard Business School

65320BR

Position Description

Are you excited by the idea of managing products at the intersection of higher education and business? Are you drawn to the community and energy of being on a campus of higher education? Can you see yourself overseeing interactive and experiential learning products that enable the mission of a higher education institution? If so, consider joining our team as a Product Manager for Experiential Learning Products at Harvard Business School (HBS) and start supporting HBS's mission to educate leaders who make a difference in the world.

The Product Manager for Experiential Learning Products, in consultation with the Director, Learning Content Development & Delivery, defines the product strategies and works with the development team to create and deliver innovative educational technology and learning products to the Harvard Business School community and beyond. Our Product Managers engage with faculty to define the functionality and roadmaps of our Courseware products and oversee their classroom delivery, support, and interactions with other products in our portfolio.

The Product Manager contributes to the efforts to create effective and high-quality Courseware products that support the HBS teaching and learning mission. Reporting to the Director, Learning Content Development & Delivery, the Product Manager collaborates in the design, development, testing, delivery, and support of business management simulations, exercises, tutorials, and related products. They are responsible for ensuring that Research Technologies products accurately represent the faculty’s quantitative and qualitative learning goals.

The ideal candidate will be an agile self-starter who maintains focus when handling product ambiguity, a skilled communicator who is effective in navigating stakeholder relationships, and a strategic problem-solver with product management experience.

Responsibilities:

• Establish and maintain stakeholder relationships with the faculty, other HBS IT teams, and other HBS partners to translate business and teaching needs into product requirements and scoping
• Work at an expert level within a team on most phases of the product lifecycle and consider the business implications of technology applications to the current and future learning environment
• Own and drive the long-term strategic roadmap for the experiential learning products in alignment with the strategic portfolio direction of the Director, Learning Content Development & Delivery
• Gather, analyze, and prioritize requirements by advocating for and maintaining empathy for all stakeholders, with an enthusiasm for design thinking
• Simplify problems and write clear, detailed requirements in easy-to-understand language for engineers and faculty
• As the product owner, be the voice of the faculty when working with the rest of the product team; conversely, be the voice of the project team when negotiating deliverables with faculty
• Build products to ensure scalability, incorporating different needs into the roadmap, driving uniformity wherever possible, and enabling customization where required
• Observe user engagement during and after product delivery, gleaning actionable insights to improve the next product iteration
• Contribute to product quality measures and budget planning
• Complete other responsibilities as assigned

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following are preferred:

• MBA degree or equivalent business management experience
• At least 3 years’ product management experience and experience with agile methodologies
• Detail-oriented with the ability to think proactively, suggest solutions, and manage multiple competing priorities simultaneously
• Ability to shift priorities under tight deadlines and brings a “no job is too big or small” philosophy to work
• Strong customer service orientation: approachable and tactful in dialog; adaptable and cool under pressure
• Effective written and verbal communication skills as well as demonstrated presentation and negotiation abilities

Certificates and Licenses

The following are preferred:

• Agile Product Owner or relevant certification
• Pragmatic Marketing Product Management or relevant course

Working Conditions

Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required 

Additional Information

This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus on a weekly basis. Specific schedule to be determined by your manager. 

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment .

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe. 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

I1758P IT Service Management Prof IV

Work Format

Hybrid (partially on-site, partially remote)

Department

Information Technology

Annual Salary Range

$115,000 - $120,000, salary commensurate with experience

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Schedule

Exempt: 40 hours per week minimum, to be determined by manager 

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.