Procurement Help Desk & Training Supervisor

Details

Posted: 27-Mar-24

Location: New Brunswick, New Jersey

Salary: Open

Categories:

Financial
Staff/Administrative

Internal Number: 223808

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Help Desk & Training Supervisor/Manager for University Procurement Services. This position reports to the Director of University Finance and Administration / Procurement Services Director.
Among the key duties of this position are the following:

• Manages all aspects of the Procurement Help Desk function, including ticket resolution, reporting, and internal communication for enhancements.
• Serves as the lead for the support and enhancement of the ServiceNow Help Desk ticketing system.
• Supervises training functions, including training strategy, planning, classes, material development, and learning platforms primarily for all aspects of University Procurement Services and also supports training functions as assigned for other subject matters in University Finance and Administration.
• Leads training to the user community on University Procurement Services policies, procedures, and core systems including (Jaggaer, PaymentWorks, and Oracle) and supports training for other areas across UFA as assigned.
• Leads the maintenance and development of new training material.
• Manages the Help Desk and Training Team to establish goals and objectives and the performance evaluation, for employees.
• Supports department and University Finance and Administration projects that involve training.
• Establishes the service level agreement with the user community on the turn-around time on Help Desk ticket resolution.
• Makes recommendations on process improvements based on recurring problems and patterns identified by the user community and external suppliers.
• Collaborates with teams across UFA to stay current with system information, changes, and updates.
• Completes other tasks and duties as assigned, consistent with a basic understanding of the mission, vision, and goal of University Finance and Administration.

Minimum Education and Experience:

• A bachelor's degree preferably in Business, Finance, Supply Chain, Information Technology, or a related field; or an equivalent combination of education and/or experience, preferably in Procurement, Account Payable, Supply Chain, Finance, or related fields.
• A minimum of two years of relevant professional experience, excellent communication skills, and computer literacy.

City: Piscataway

State: NJ

Posting Number: 24ST0695

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About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.
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