Processing Specialist

Illinois Institute of Technology, United States

Updated: about 10 hours ago
Location: West Chicago, ILLINOIS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Processing Specialist
Requisition # S01308P
FLSA Non-Exempt
Location IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department Graduate and Professional Admission
GENERAL DESCRIPTION
This position is responsible for processing applications to graduate level programs. Under the direction of the Application Operations Manager and the Director of Admission and Analytics, the application processor will:


Conduct daily activities that facilitate decision making by academic units, admission committees/faculty and staff through a web-based decision support application system.
Maintain integrity of application/applicant data by resolving errors with application data or system errors
Communicate and work in partnership with graduate admission staff to assist applicants with questions related to the application process and requirement for application submission.
Manage and perform ancillary admission services including admission material updates, applicant data entry, and other duties as assigned.
COMMUNICATIONS
Strong communication ability and comfort communicating with a variety of internal and external stakeholders, as well as applicants via email and phone.
Must have strong organizational skills, proficiency in Microsoft Office product
Must be detail-oriented results-focused, possess practical written and verbal communication skills, and be able to support change management initiatives.
CUSTOMER SERVICE
Knowledge of CRM systems or ability to quickly learn CRM system
Ability to problem solve in real-time working with a team in a fast-paced environment.
Willingness to be adaptable to changing environments and business situations.
Ability to maintain efficiency and accuracy in a fast-paced, deadline oriented setting.
Special Schedule Requirements
EEOC Statement
Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.

Qualifications


Education & Experience
College degree preferred or the equivalent level of education and experience processing a high volume of data. Previous experience working in a college or university admissions office is preferred.
Knowledge & Skills
Knowledge of CRM systems or ability to quickly learn CRM system
Ability to problem solve in real-time working with a team in a fast-paced environment.
Willingness to be adaptable to changing environments and business situations.
Ability to maintain efficiency and accuracy in a fast-paced, deadline oriented setting.
SUPERVISION & BUDGET AUTHORITY
NA
Physical Environment and Requirements
Must be able to work at a computer for long periods of time and type at a moderate speed.

Certifications and Licenses


List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
NA

Key Responsibilities


Key Responsibility
Application Processing
Annually evaluate approximately 3,500 graduate applications.
Review applications to ensure supporting documentation has been provided and application is complete for admission decision review.
Perform credential conversion on international applications to 4.0 scale.
Complete application review and credential conversion with a 7-10 days of application completion date, especially during peak application periods.
Review admission decisions and process final review of applications within 48 hours of decision.
Percentage Of Time 65
Key Responsibility
Post Decision Processing
Weekly review of final documents presented by admitted applicants and removal of holds in CRM
Maintain data integrity by correcting applicant and system errors.
Weekly review of error reports including but not limited to, name and DOB corrections, decision entry errors, technical errors and student type errors.
Assist other processing specialists with key responsibilities depending on time of year and volumes.
Other duties as assigned.
Percentage Of Time 25
Key Responsibility
Communication to Internal and External Stakeholders
Respond to internal and external communication within 2-5 business days, depending on the time of year and volume. External communication is managed within CRM via a queue system and is shared among all staff.
Percentage Of Time 10

Posting Information


Work Hours
Monday – Friday 8:30 – 5:00
Position Category Full Time
Posting Date 04/18/2024
Closing Date
Posted Until Filled Yes
Quicklink for Posting https://iit7.peopleadmin.com/postings/10379

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