Process Design & Informatics Specialist

Job Detail

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• Job Title: Process Design & Informatics Specialist
• Department: Clinical Process Design
• Full/Part Time: Full
• Req Number: UHS-30060

Position Summary:

Who we are and what we do:

The Office of Clinical Design works collaboratively with teams across the entire UT Medical Center enterprise to design a healthcare system that is patient-centric and operationally efficient. We specialize in the design of workflow and process improvement solutions that are supported by technology-based tools and used by all areas of healthcare delivery, including team members both at the bedside and behind the scenes.

Position Summary:

This role will function as an internal resource who supports the UTMC team members on their digital transformation journey. This role demands a high level of complex problem solving and exceptional customer service skills. The Process Solutions Engineer must be willing to work outside of their comfort zone and be driven to learning new skills. This role will work closely with various team members from across the organization to consult, design, build, and implement digital solutions with the overall goal of workflow process improvement. This role will manage the implementation of Formstack and Microsoft driven solutions throughout the organization and the integration of digital workflow processes. This role requires meticulous attention to detail and the ability to effectively communicate with stakeholders from all specialties and disciplines. This individual must be flexible and open to changing priorities, working hours, and managing multiple tasks simultaneously within compressed time frames. They will also assist with major project initiatives and ongoing team member education as needed.

This is a hybrid work environment; this role will allow flexibility towards working remote versus on site. On site requirements can be negotiated with the supervising manager. Local residency in the East Tennessee area is required. Work hours will be standard day shift Mon - Fri with the occasional after hours or weekends as needed.

Core Responsibilities:

• Subject matter expert on the Formstack platform; thorough understanding of features and functionality.

• Identify opportunities for improvement in workflow automation and digital transformation.

• Consult, design, build, and implement digital workflow solutions.

• Triage and manage project requests.

• Manage ongoing end user education and support to clinical staff.

• Assist with major projects and organizational initiatives as needed.

• Lead and work in dynamic teams on various projects.

• Maintain and troubleshoot existing solutions.

• Manage stakeholder expectations for all levels of hospital leadership, including senior executives and COE directors.

Position Qualification:

Position Qualification:

What we are looking for:

• Bachelor's Degree in Healthcare Administration, Computer Sciences, or related field

• Expert level knowledge the Microsoft Power Platform (Power Apps, BI, Power Automate, Dataverse)

• Basic Cerner knowledge and end user experience

• Strong background in healthcare administration preferred

• Highly computer literate and tech savvy

• Strong problem-solving abilities

• Excellent oral and written communication skills

Bonus Points:

• Master's Degree in Health Sciences, Computer Sciences, Information Management, or related field

• Familiarity with the Formstack Platform and PHP scripting language

• Lean / Six-Sigma experience / training

• Project Management experience / training