Principal Admitting Worker / Financial Counselor

Admissions and Registration

Full Time

77249BR

Job Summary

Under the supervision of the Admission and Registration Supervisor in collaboration with Patient Care Unit Manager, the Principal Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.  

The Principal Admitting Worker is responsible for greeting, patient identification, check-in and registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering financial and demographic information, cash collection, and entering it into the computer system quickly and accurately. The Principal Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure

All Admitting Workers have a critical influence on a patients’ health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided.  Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

This position requires cross-training in Financial Counseling and assist with Senior Admitting functions as needed. Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, processing reservations, confirming insurance eligibility and benefits, and secure authorizations.  The Financial Counselor counsels patients and/or their families regarding their financial liability and secures deposits on self-pay and/or collects patient liability portions routine/elective admissions. The incumbent will also screen all incoming patient transfers to UCSF Benioff Children’s Hospital. Pediatric access center duties include procuring the assignment of beds from nursing units for incoming patients, tracking patient flow throughout the hospital, and performing census reconciliation.

Required Qualifications

• High School Diploma or GED with two years of Admitting Worker exp. and two years of exp. at the Senior Admitting Worker level OR an Associate's degree plus two years of experience working in a Senior Admitting Worker level/role. 
• Proficiency in health insurance eligibility and authorization requirements and reimbursement financial policies.
• Experience handling Admissions, Discharges, and Transfers.
• Knowledge of office machines; basic Personal Computer skills and the ability to type a minimum of 30 words per minute. 
• Ability to problem solve; ability to analyze data and recommend changes
• Must be able to multi-task and prioritize
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
• Articulate and concise oral communication and the ability to write clearly and concisely
• Must have strong customer service skills.  
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision
• Ability to work on-site in San Francisco (Mission Bay).

Preferred Qualifications

• Bilingual capability
• Previous experience in a hospital setting
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009031 ADMITTING WORKER PRN

Job Category

Administrative Support, Financial, Support Services

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Location

Fully Onsite, Mission Bay (SF)

Additional Shift Details

M-F