Pre-Registration Representative - Pre-Certification

Position Description:
Schedule Monday -Friday 8:30am-5:00pm

Location: Remote

Answers calls from schedulers and physician office staff; Contacts patient or responsible party to obtain missing or incomplete demographic or insurance information. Verifies insurance through electronic processes; Contacts insurance company to obtain eligibility and verification of covered and non-covered services for scheduled appointments.  Records in IDX system the level of coverage and eligibility information; Creates cases for special billing requirements on patients.  Monitors invoices and TES transactions for corrections and subsequent re-filing; Researches and trouble-shoots accounts to facilitate proper billing.

Employee is required to work remotely after initial orientation.

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Position Requirements:
High school diploma, or equivalent; Must meet basic computer proficiency standards.  Minimum 2 years of relevant insurance verification, registration, patient access, or medical billing/collections experience.  Excellent communication and customer service skills.

Preferred: Some college preferred.  Experience with physician office and/or hospital registration systems strongly preferred.

Employee must provide:

• High speed internet access
• Dedicated, secure and safe work space
• Noise-free environment to take patient calls

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: None

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.