Pre-Registration Coordinator

University of North Carolina at Chapel Hill, United States

Updated: 24 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 04 Apr 2024

Posting Information
Posting Information


Department ASOD Oral Maxillofacial Surg-434200
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 03/21/2024
Application Deadline 04/04/2024
Position Type Permanent Staff (SHRA)
Position Title Admin Support Specialist - Journey
Salary Grade Equivalent GN06
Working Title Pre-Registration Coordinator
Position Number 20062783
Vacancy ID P018851
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday; 8am – 4:30pm
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $36,121 - $44,500
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.
Position Summary
The Oral and Maxillofacial Pre-Registration Coordinator performs multiple quality control functions for inpatient accounts, outpatient surgeries and outpatient radiology, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing. This position will be responsible for analyzing and monitoring accounts for proper documentation of third-party review notifications, authorizations, insurance verifications, collections of deposits and self-pay balances, securing reimbursement methods of non-insured patients, updating EHR guarantor accounts and the collection of verification of relevant patient data needed to process claims and collections. The Pre-Registration Counselor plays a vital role in the revenue cycle.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
Work performed by the incumbent impacts every area of the revenue cycle within OMFS/DFP, as well as outside providers, therefore the following skills are essential to performing the required tasks of this position: 
- Pre-register patient types by gathering patient’s information such as demographics, insurance, and clinical information. Verifies and assures all accounts are ready for billing with adequate supporting documentation during the pre-registration and check-in process. The Pre-Registration Coordinator will proactively pre-register all scheduled patients prior to the date of service and verify accuracy of EHR data during the clinical encounter. The coordinator is responsible for ensuring a high level of accuracy for data entry. 
- Maintains daily contact with Patient Business Services, Patient Care Coordinators, Front Desk team members, various third-party agencies, HMO/PPOs, and other outside entities as needed. Serves as the primary phone contact for patients and referring medical and dental practices. 
- Ensures document retention and destruction, when appropriate, in compliance with established Policy and/or other applicable Guidelines. Follows policy and procedures regarding financial screening, arrangements and third-party demands. 
- Confidently communicates patient out-of-pocket amounts and facilitates collection, where applicable. 
- Responsible for determination of patient’s ability to pay and secures repayment arrangements, if required. Additionally, will refer patients who might have financial difficulty to pay to financial counseling team. 
- Understands and can translate insurance plans to patients in accordance with billing guidelines and policies. 
- Works with physician offices and clinical areas to collect and share patient information and to help update stakeholders on changes in Patient Registration requirements, processes or programs. 
- Verifies eligibility with government and commercial payers; assists with obtaining prior and post authorizations as needed. 
- Show personal accountability by following policies and procedures regarding financial screening, arrangements, third-party demands and data integrity. Proven record of productivity and high-quality work as evidenced by an increased collection rate. 
- Provide front line customer service including reception and registration. Is expected to participate fully as a team member in a dynamic, client-focused, fast-paced clinic environment.
Preferred Qualifications, Competencies, and Experience
Familiarity with policies and procedures regarding dental and medical insurance. Superior communication skills, written and oral.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/277032

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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