Practice Manager

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Practice Manager

Department:
Ambulatory Services | Ambulatory Services Administration

Scope of Position  

Independently provides overall administrative and management direction to office(s) to achieve financial, quality, patient satisfaction and other goals and targets. Position acts as management lead for office(s) with responsibilities for development for all programs offered within the office(s), revenue cycle management, human resources management, environment of care, customer service and property management. 

Position Summary

The position is responsible for independently directing the business and clinical operations of the office(s) inclusive of practice development, patient reception, pre-registration, registration, budgeting, financial management, human resources, all clinical operations and medical information management support for the facility.  The position oversees the staffing and operations of the office(s), and serves as the operations management with specific responsibilities including customer service, interpretative services, building safety, environment of care, and facility management.       

Duties and Responsibilities

(95%) Practice Management

• In coordination with Ambulatory leadership, develop the office budget each fiscal year. Monitor actual office financial performance to budget and initiates corrective actions, when necessary, in partnership with the Office Lead Physician.
• Maintain appropriate support staff levels. Hire, train and develop staff needed to support operations. Monitor and provide mechanisms for staff development and recognition as needed to meet office and Ambulatory goals. Responsible for hiring, evaluating, scheduling staff, approving payroll, and conducting disciplinary action. Develop, recommend, implement and maintain an overall organizational structure, policies and procedures, systems, and staffing plan to effectively accomplish the goals and objectives of the office(s) and to ensure timely and resource-efficient responses to clinic needs.  Manage all aspects of office operations while controlling labor costs and clinic expenses. Analyzes reports and develop plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate
• Create and maintain provider schedules for the clinic to ensure overall access for clinic is maintained.
• Oversee all IHIS registration, scheduling and managing IHIS provider template functions to maximize clinic outcomes to meet budgeted productivity levels. Contribute to the establishment, implementation and evaluation of short and long range goals, objectives, strategies plans, policies, procedures and guidelines.
• Maintain awareness of long and short term goals of the office, incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services. Work with community partners to collaborate on service agreements and agreed upon schedule of mobile unit at each respective location. Create long term plans for extended services at centers to compliment mobile unit clinical care offerings (i.e. patient education, social services connections, and themed events to correspond with health initiatives).
• Serve as the primary liaison to manage the physical property of the practice and clinic space inclusive of general property management, preventive maintenance, housekeeping, grounds keeping and minor repairs and maintenance to the facilities. Works with Ambulatory Safety Manager and Epidemiology to implement and monitor an effective environment of care program for the office(s).
• Work with OSUWMC Security and appropriate police department(s) to ensure safe and secure environments for all patients, visitors and staff as well as securing vehicle every night.
• Maintain liaison with all levels of administration, physicians, and patients and outside organizations to coordinate office business, accomplish directives and to facilitate resolution of problems. 
• Responsible for compliance with all governmental agency requirements including but not limited to OSHA, Department of Labor, HIPAA, DEA, ADA, CLIA and all other compliance required at the office.
• Maintain and authorize the ordering of pharmaceutical, medical and office supplies for the office maintaining reasonable supply levels and managing expenses to budget as appropriate.
• Demonstrates a thorough understanding of all OSU and Ambulatory policies and ensures that they are followed in the office.
• Oversees the revenue cycle within the office and in partnership with the OSUP billing office.  Ensures office compliance with the Cash and Revenue Handling policy.
• Coordinates and manages an effective response to the patient satisfaction surveys. Analyze survey results for opportunities to improve customer satisfaction. Provide a professional and timely response to customer complaints.  Ensures that excellent customer service is a top priority within the office.
• Participates in projects to improve Ambulatory-wide operations and performance.  
• Serves as the custodian of medical records for the office and ensures the proper handling of patient information as outlined in HIPAA regulations.   

• In conjunction with credentialed providers, provide initial and ongoing clinical education for providers and staff to understand the clinical care required and necessary for this patient population.
• Create tracking and reporting capabilities for providers to provide state officials regarding patient population served under their DEA license.
• Evaluate strategic opportunities to expand practice offerings and providers including posting and hiring ancillary providers to assist with program such as pharmacists, dieticians, psychologists, LISWs, RNs, or any other relevant specialty as deemed needed.

• (5%) Other duties as assigned

• Minimum Education Required
  Bachelor's Level Degree or equivalent combination of education and experience
  Additional Education Desired
  Master's Degree or equivalent combination of education and experience
  Required Qualifications
  Bachelors degree in business administration or similar degree required. Masters in business or health care preferred. Experience in market development, registration, billing and/or financial management position in a health care practice and/or hospital required.

Additional Information:

Location:
Outpatient Care Upper Arlington (1005)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Salary Grade:
Health System Annual 024

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Practice Manager

Department:
Ambulatory Services | Ambulatory Services Administration

Scope of Position  

Independently provides overall administrative and management direction to office(s) to achieve financial, quality, patient satisfaction and other goals and targets. Position acts as management lead for office(s) with responsibilities for development for all programs offered within the office(s), revenue cycle management, human resources management, environment of care, customer service and property management. 

Position Summary

The position is responsible for independently directing the business and clinical operations of the office(s) inclusive of practice development, patient reception, pre-registration, registration, budgeting, financial management, human resources, all clinical operations and medical information management support for the facility.  The position oversees the staffing and operations of the office(s), and serves as the operations management with specific responsibilities including customer service, interpretative services, building safety, environment of care, and facility management.       

Duties and Responsibilities

(95%) Practice Management

• In coordination with Ambulatory leadership, develop the office budget each fiscal year. Monitor actual office financial performance to budget and initiates corrective actions, when necessary, in partnership with the Office Lead Physician.
• Maintain appropriate support staff levels. Hire, train and develop staff needed to support operations. Monitor and provide mechanisms for staff development and recognition as needed to meet office and Ambulatory goals. Responsible for hiring, evaluating, scheduling staff, approving payroll, and conducting disciplinary action. Develop, recommend, implement and maintain an overall organizational structure, policies and procedures, systems, and staffing plan to effectively accomplish the goals and objectives of the office(s) and to ensure timely and resource-efficient responses to clinic needs.  Manage all aspects of office operations while controlling labor costs and clinic expenses. Analyzes reports and develop plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate
• Create and maintain provider schedules for the clinic to ensure overall access for clinic is maintained.
• Oversee all IHIS registration, scheduling and managing IHIS provider template functions to maximize clinic outcomes to meet budgeted productivity levels. Contribute to the establishment, implementation and evaluation of short and long range goals, objectives, strategies plans, policies, procedures and guidelines.
• Maintain awareness of long and short term goals of the office, incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services. Work with community partners to collaborate on service agreements and agreed upon schedule of mobile unit at each respective location. Create long term plans for extended services at centers to compliment mobile unit clinical care offerings (i.e. patient education, social services connections, and themed events to correspond with health initiatives).
• Serve as the primary liaison to manage the physical property of the practice and clinic space inclusive of general property management, preventive maintenance, housekeeping, grounds keeping and minor repairs and maintenance to the facilities. Works with Ambulatory Safety Manager and Epidemiology to implement and monitor an effective environment of care program for the office(s).
• Work with OSUWMC Security and appropriate police department(s) to ensure safe and secure environments for all patients, visitors and staff as well as securing vehicle every night.
• Maintain liaison with all levels of administration, physicians, and patients and outside organizations to coordinate office business, accomplish directives and to facilitate resolution of problems. 
• Responsible for compliance with all governmental agency requirements including but not limited to OSHA, Department of Labor, HIPAA, DEA, ADA, CLIA and all other compliance required at the office.
• Maintain and authorize the ordering of pharmaceutical, medical and office supplies for the office maintaining reasonable supply levels and managing expenses to budget as appropriate.
• Demonstrates a thorough understanding of all OSU and Ambulatory policies and ensures that they are followed in the office.
• Oversees the revenue cycle within the office and in partnership with the OSUP billing office.  Ensures office compliance with the Cash and Revenue Handling policy.
• Coordinates and manages an effective response to the patient satisfaction surveys. Analyze survey results for opportunities to improve customer satisfaction. Provide a professional and timely response to customer complaints.  Ensures that excellent customer service is a top priority within the office.
• Participates in projects to improve Ambulatory-wide operations and performance.  
• Serves as the custodian of medical records for the office and ensures the proper handling of patient information as outlined in HIPAA regulations.   

• In conjunction with credentialed providers, provide initial and ongoing clinical education for providers and staff to understand the clinical care required and necessary for this patient population.
• Create tracking and reporting capabilities for providers to provide state officials regarding patient population served under their DEA license.
• Evaluate strategic opportunities to expand practice offerings and providers including posting and hiring ancillary providers to assist with program such as pharmacists, dieticians, psychologists, LISWs, RNs, or any other relevant specialty as deemed needed.

• (5%) Other duties as assigned

• Minimum Education Required
  Bachelor's Level Degree or equivalent combination of education and experience
  Additional Education Desired
  Master's Degree or equivalent combination of education and experience
  Required Qualifications
  Bachelors degree in business administration or similar degree required. Masters in business or health care preferred. Experience in market development, registration, billing and/or financial management position in a health care practice and/or hospital required.

Additional Information:

Location:
Outpatient Care Upper Arlington (1005)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Salary Grade:
Health System Annual 024

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.