Practice Coordinator

Details

Posted: 13-Apr-24

Location: San Francisco, California

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 77028BR

Please note: this will be a duration of approximately three months; potential to extend. Will include optional medical benefits, holiday pay and sick leave accrual. Potential career opportunity as well!
Department: PED Orthosurgery
Responsibilities:
New Patient Scheduling and Processing

• Review and manage referrals.
• Be the primary contact for referring physicians and new patients.
• Maintain referral records and assign patients to providers.
• Schedule patients and collect insurance information.
• Coordinate pre-appointment tests and explain procedures.

Advanced New Patient Scheduling and Coordination

• Secure and evaluate outside medical records.
• Prioritize patient scheduling based on diagnosis.
• Coordinate treatment options and clinical trials.
• Meet with patients post-visit for care coordination.

Surgery Scheduling

• Coordinate outpatient and inpatient surgeries.
• Ensure timely surgical scheduling.
• Communicate with patients, physicians, and hospital staff.

Advanced Surgery Scheduling

• Coordinate pre-operative anesthesia and authorizations.
• Ensure compliance with regulations and consent for surgical procedures.
• Arrange post-surgical appointments and tests.

Revenue Cycle

• Perform cash collection and explain financial policies.
• Obtain and document insurance authorizations.
• Work with codes for scheduling and authorization.
• Confirm medical information accuracy.

Moderate Complex Revenue Cycle

• Monitor provider open charts and address denials.
• Assist with DME and medication authorizations.

Advanced Revenue Cycle

• Secure complex insurance authorizations.
• Interpret insurance benefits and track renewals.
• Review monthly denial reports and analyze data.
• Oversee staff for authorization requests.

Check-in / Front Desk

• Greet patients and collect co-pays.
• Prioritize registration and maintain reception area.
• Assist patients with the check-in kiosk.

Advanced Check-in / Front Desk

• Assume front-end office responsibilities.
• Develop productivity reports and act as the public face of the clerical team.

Cadence Template Builder

• Create user-friendly schedule templates.
• Generate reschedule reports and avoid customer service problems.

Administrative and Patient Care Coordination

• Schedule established patient appointments and coordinate with providers.
• Triage phone calls and provide administrative support.

Moderate Complex Administrative and Patient Care Coordination

• Understand clinical symptoms and provide exceptional service.

Advanced Administrative and Patient Care Coordination

• Act as a liaison with Concierge Services.
• Coordinate patient care activities and maintain tracking lists.

APeX and IT Specific Skills

• Perform APeX-specific functions.
• Encourage the use of the check-in kiosk.

Moderate Complex APeX and IT Specific Skills

• Perform advanced appointment scheduling.
• Assist with referral management and maintain Open Access schedules.

Phone Bank

• Respond to patient calls and document information.
• Convert CRM messages to telephone encounters.

General Performance

• Prepare charts and maintain records.
• Uphold confidentiality and participate in team building.

Moderate Complex General Performance

• Maintain provider calendars and provide training.

Advanced General Performance

• Facilitate float coverage and serve on the application workgroup.

Environmental Responsibilities

• Report equipment malfunctions and comply with ergonomic recommendations.

Customer Service Outreach

• Provide excellent service and seek to improve patient convenience.

Lead Role Duties

• Address escalated issues and provide staff oversight.

The hourly compensation range for this role is $31.91 - $45.70. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html