Practice Coordinator Scheduling/Front Desk

OFS

Full Time

76872BR

Job Summary

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing front support to the Pediatric Dental Clinics within the Department of Orofacial Sciences (OFS). The Practice Coordinator is responsible for the reception, registration and patient processing in the Pediatric Dental Clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care. 

The Practice Coordinator works as a team member and consistently project a professional and courteous demeanor.  The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. 

The Practice coordinator is required to work at Parnassus and Mission Bay clinic locations as needed and scheduled. The incumbent may also support other Dental Center clinics as needed.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

MISSION: Advancing health through excellence in patient care, education and discovery. VISION: To be the preeminent innovator in oral and craniofacial health worldwide. VALUES: Through our values, we demonstrate LEADERSHIP in all that we do. Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership. The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value. We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master’s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 24 consecutive years. DEPARTMENT OF OROFACIAL SCIENCES The Department of Orofacial Sciences (OFS) conducts multidisciplinary instruction, research, and patient care programs through its divisions: Craniofacial Sciences; Oral Medicine, Oral Radiology, and Oral Pathology; Orthodontics; and Pediatric Dentistry. The Center for Children’s Oral Health Research (COR) is jointly administered by OFS and the School of Dentistry (SOD) Dean’s office. Scientists and clinicians within COR work with faculty throughout UCSF on projects related to children’s oral health.

Required Qualifications

• High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.  
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
• Ability to work independently at the reception desk.
• Ability to use good judgment and work independently at times under the pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with ill patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas:  patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. 
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. 
• Prior experience with EPIC/Axium.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004819 PRACTICE CRD 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Additional Shift Details

M-F 8 hrs