Police Dispatcher

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The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Properly categorizes incoming calls for service.
• Initiates proper response and/or routing of calls received at the Police Communications Center.
• Operates telecommunications equipment to dispatch law enforcement, firefighting and/or rescue crews and equipment. Continues to process information until responding units arrive on the scene.
• Communicates information to vehicle and field personnel. Summons Coral Gables Police Department and Coral Gables Fire Department services upon request.
• Conducts immediate record checks upon request.
• Receives and screens routine calls for assistance or information from the public, businesses, and other government agencies. Answers general questions or refers calls to proper individual/agency.
• Performs front desk receptionist duties when required.
• Maintains and updates computerized and written records. Writes activity summaries,

compiles data and prepares reports. Operates computer and CAD systems.\

• Operates all communication systems and equipment to include specialized

telecommunications equipment, teletype, National Warning System (NAWAS), and Security & Fire Alarm Systems.

• Operates campus wide camera systems and video systems for real time monitoring and review of recorded information.
• Activates Emergency Notification Network when necessary.
• Performs other related tasks as required.

Knowledge, Skills and Abilities for the position of Police Dispatcher refers to both individual

Traits and acquired skills through the comprehensive training program.

Knowledge

• University of Miami Common Purpose, DIRECCT values, and Service Standards.
• University of Miami, UMPD, CGPD rules, regulations, policies and procedures, and standard operating procedures.
• Communications Center practices, protocols and procedures.
• Working knowledge of Microsoft Office™ Products (especially Outlook, Word, Excel and Access).
• Knowledge of emergency restoration procedures and communication support systems.
• Knowledge of the operation, all communication systems, and equipment to include radio, telephone and office equipment.
• Knowledge of Federal Communication Commission regulations and University policies

and procedures and Coral Gables procedures pertaining to the dispatch of emergency equipment and personnel.

• Knowledge of the geography of the University of Miami and surrounding area.
• Knowledge of the organizational structure of first responders.
• Knowledge of the usage of Computer Aided Dispatch (CAD).

Skills

• Skill to adapt University cultural initiatives to the Communications Center environment.
• Skill to adapt University performance evaluation criteria to Communications Center

management standards.

• Multi-tasking skills.
• Information gathering skill.
• Skilled in rapid consolidation and dissemination of information that is accurate,

understandable, and timely.

• Skilled in the use of Microsoft Office applications, UM and CGPD software to include,

but not limited to, Workday, SunGard products, and other law enforcement software.

• Communicate in a multi-generational workforce.
• Time management and prioritization.
• Critical thinking skills.
• Highly developed communication transference and synthesis skills (written/audible,

audible/written, audible/audible, and written/written) in order to receive and send information.

• Types 40 wpm or better.

Abilities

• Ability to speak clearly and concisely in the English language with clear diction.
• Ability to react quickly and calmly in emergency situations and communicate effectively

with personnel and the public.

• Ability to take direction, work independently and as part of a group.
• Ability to hear and simultaneously document verbal information electronically.
• Ability to operate all Communication systems and equipment.
• Ability to compose activity summaries, compile data and prepare reports.
• Ability to operate the University’s camera systems and video systems.
• Ability to train new personnel.
• Must be able to work under a high stress environment and maintain composure at all

times.

• Must be able to sit for an extended period of time.
• Must be able to evaluate incoming information and prioritize responses.
• Must be able to focus, scan, and comprehend input from several computer screens and

camera systems and video systems.

• Must be able to hear effectively through headsets.
• Must be able to shift in a 24/7 work schedule, as required.
• Communicate effectively with staff, internal and external customers, and with a

multigenerational workforce and community by using the University’s Common

Purpose, DIRECCT Values and Service Standards in a Communications Center and law enforcement environment.

• Operate a motor vehicle in normal conditions.

Physical Requirements

Must have the use of sensory skills in order to effectively communicate and interact with other

employees and the public through the use of first responder’s radio systems, telephone and

personal contact as normally defined by the ability to see, read, talk, sit, stand, hear, hands to

fingers dexterity, handle, feel or operate objects, read and write fluently in English. Must have

clear voice diction. Physical capability to effectively use and operate various items of office

equipment, such as but not limited to specialized telecommunications equipment, teletype,

NAWAS Warning System, Security/Alarm System, FCIC/NCIC/NLETS Systems, and TDD deaf

services equipment, CAD System, personal computer, calculator, copier and fax machine.

Considerable amount of time spent sitting at a work station, and taking calls and using a radio.

Work is predominately performed indoors within a usually quiet to moderately noisy and fastpaced

environment. Must be able to work different shifts as required. May occasionally be required to lift, carry and/or push items weighing up to 20 lbs.

Working Conditions

Activity

Little

Occasional

Frequent

High Degree

Lifting:

Sedentary )10 lbs. Maximum)

 X

Light (20 lbs. Maximum)

X

Medium (50 lbs. Maximum)

X

Heavy (100 lbs. Maximum)

X

Very Heavy (100 lbs. Plus)

X

Stand

 X

Walk

X

Sit

X

Push

X

Pull

 X

Stair Climb

X

Climb

X

Balance

X

Bend/Kneel

X

Reach

Stop/Crouch

X

Handle

X

Hand/Finger Dexterity

X

Feel/Touch

Talk

X

Hear

X

Smell

X

Write

X

Near Acuity

X

Far Acuity

X

Depth Perception

X

Color Vision

X

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103