Police Dispatcher (JID 5386)

Updated: 11 months ago
Job Type: FullTime


Job ID: 5386

Job Title:
Police Dispatcher (JID 5386)

Appointment Type:

Time Base:

Date Posted:
January 18, 2018

Closing Date:
Open until filled

Link to Apply Online:

Campus Employment Homepage:

CSUN's Commitment to You
CSUN is strongly committed to achieving excellence through teaching, scholarship, active learning and diversity. Our values include a respect for all people, building alliances with the community and the encouragement of innovation, experimentation and creativity. CSUN actively encourages qualified candidates to apply who demonstrate a commitment to serving a diverse student population as well as a commitment to maintaining a respectful and inclusive work environment.

About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of deaf and hard-of-hearing students of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

About the Department
The Department of Police Services is an accredited, full-service law enforcement agency. University police officers are State peace officers vested with full law enforcement authority including arrest authority. Officers meet training requirements mandated by the California Commission on Peace Officer Standards and Training (POST) as well as training designed to meet the needs of the university community. The Communications Unit is the primary answering point for all 9-1-1 emergency calls, non-emergency calls for service, and emergency blue light phones for California State University, Northridge. The Communications Unit operates 24 hours a day, 7 days a week and staffed by a Communications Supervisor and six dispatchers.

Major Duties
Under general supervision, the Police Dispatcher performs radio dispatch for police, parking, and other Department of Police Services (DPS) field units. Answers and screens phone calls from both business and emergency lines; screens calls for service to determine caller's eligibility in creating a report through the department's on-line reporting system; processes, distributes and files reports; performs data entry, RIMS Computer Aided Dispatch (CAD) entry; enters information into the CAD system and maintains log of radio transmissions to include time of incoming call, duration, and messages as needed. Monitors fire and intrusion alarms, DPS facility lock-up access control and closed-circuit television (CCTV) security systems; operates police computer systems; records lost and found items upon intake from public and returns items to owners as directed. Assists campus visitors with information; routes complaints; provides related administrative support to the department and performs other duties as assigned.

High school diploma or equivalent. One year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years. Applicants must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

Knowledge, Skills, & Abilities
Working knowledge of: legal codes, requirements, procedures, and techniques for receiving complaints and calls for service, and for dispatching and communicating with campus officers in the field; public safety-related agencies and the respective communication protocols; and geographical layout. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research, and retrieve data as necessary. Ability and specialized skills to: effectively and phonetically use the English language; speak clearly and concisely; follow oral and written instructions; transfer information accurately; handle a wide range of interpersonal interactions effectively; learn the use of applicable automated dispatch and law enforcement systems and databases; learn standard broadcasting procedures and Federal Communications Commission (FCC) rules regarding law enforcement radio transmissions; effectively converse using police radio systems; accurately evaluate information and situations, and make appropriate decision in routine, non-routine, and emergency situations; independently respond and act quickly; read maps and floor plans to provide directions to officers in the field; accurately interpret written policies, follow oral and written instructions, and transfer information; provide clear and concise verbal directions quickly and accurately; present and summarize information in a variety of written formats, using clear and concise language; establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals; and ability to maintain the confidentiality of sensitive information.

Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.

The salary range for this classification is: $3096 - $5127 per month.
The anticipated hiring range: $3096 - $3766, dependent upon qualifications and experience.

Hours: Full Time; 40 hrs/wk; rotating shifts; will include some holidays, nights, and weekends.

General Information

This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

How To Apply
Please complete the on-line application/resume upload submission process in order to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best qualified candidates and invite them to participate in the interview process.

This job opening has been re-posted and will remain OPEN UNTIL FILLED.

For more detailed information on the application and hiring process, please view the link below:

Equal Employment Opportunity
California State University, Northridge is an Affirmative Action/Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services.

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