Police Communications Supervisor

75631BR

Campus: Tempe

Police Comm Supervisor

Job Description

Police Communications Supervisors are responsible for supervising an assigned shift of police radio dispatchers. Additional duties include, but are not limited to: performing the duties of a police radio dispatcher; answering operational and procedural questions; handling complaints from citizens and patrol; and perform other various complex duties related to the communications bureau, or as assigned.

Department Name

ASUPD Sr. Dispatch

Full-Time/Part-Time

Full-Time

VP Code

EVP BUSINESS & FINANCE

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$29.02 per hour

Close Date

08-February-2022

Essential Duties

• Coordinates schedules, supervises, and reviews work of Police Radio Dispatchers on an assigned shift.
• Oversees and monitors dispatch operations. Observes, trains, monitors, reviews, and corrects the work of Police Radio Dispatchers as needed to ensure compliance with department policies and procedures. 
• Ensures emergency and non-emergency police, fire, and medical calls, as well as after-hours requests for University services are effectively processed and an appropriate field unit and/or emergency call out is completed. 
• Monitors incoming phone call volumes and answers incoming lines when calls are excessively high or during staff shortages. 
• Operates radio and computer aided dispatch terminals to interact with and dispatch field personnel. 
• Evaluates and verifies employee performance through the review of completed work assignments and work techniques for quality assurance purposes. 
• Assists with employee development of skills and abilities, and works with employees to correct deficiencies and identify corrective actions. 
• Responsible for the maintenance and monitoring of multiple technology systems required for operations; troubleshoots minor equipment problems and orders repairs. 
• Recommends procedural changes to Manager, setting up approved changes and communicates changes to all staff affected.
• Attends work meetings outside normal working hours. 
• Assists the Manager with evaluating, developing, and implementing standard operating procedures to improve operational effectiveness.
• Completes requests and affidavits for audio recordings.
• Manages staffing levels to include covering unscheduled leave and vacation.
• Completes performance reviews; assists in recommendations on disciplinary actions; collaborates with the Manager and other supervisors on training; recognizes high performance and provides positive re-enforcement; manages and deals effectively with marginal performers. 
• Performs investigations relating to internal and/or external complaints; makes disciplinary recommendations and counsels’ subordinates as needed. 
• Notifies command staff of incidents as appropriate. 
• Changes priorities as needed, to ensure tasks are completed timely.
• Performs as a Communications Training Officer for new employees as needed, and provides recommendations for the training program.
• Performs other duties as assigned.
  

Minimum Qualifications

Three (3) years' experience as a public safety dispatcher OR, equivalent position for a public safety agency, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.  Must possess or attain certificate as Terminal Operator within six (6) months of hire and renew every two (2) years.

Desired Qualifications

• Two years’ experience as an ASU Police Radio Dispatcher
• Experience in supervisory practices and principles and/or a trainer in a police dispatch environment
• Evidence of effective verbal and written communication skills
• Experience in training employees and/or completing performance evaluations 

Working Environment

• Work is performed in a Police Communications Center environment 24 hours a day, 7 days a week. 
• All activities are performed in an environmentally controlled office setting. 
• May be required to work mandatory overtime and a rotating shift as required, work evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system. 
• Respond to texts for emergency staffing.
• Enter data or information into a terminal, PC, or other keyboard device using repetitive hand/eye movements
• Operate a variety of standard office equipment including a computer, telephone, calculator, scanner, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement
• Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, fire alarms, personal computers, telephones, and radio)
• Concentrate on and complete tasks in the presence of distractions.
• Sit for extended periods of time.
• Wear a headset and operate a foot pedal or transmit button. 
• Move light objects for short distances and/or lift and carry materials weighing up to 25 pounds.

Department Statement

The ASU Police Department is a full-service, 24/7 police department operating on Arizona State University’s Tempe, Downtown Phoenix, West and Polytechnic campuses. We are dually accredited law enforcement agency through the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), and the International Association of Campus Law Enforcement Administrators (IACLEA). 

We offer a community-based atmosphere with generous tuition benefits, flexible schedules, and frequent opportunities for advancement. Our unique placement on campus allows us to create more personal relationships with the citizens we serve, and better effect positive change in our community. 

ASUPD is committed to our mission of fostering a safe, community-centered environment through engaged collaboration committed to dignity and respect. This is reflected both in how we approach the members of our community, and how we operate internally. 

We have proudly joined the 30x30 Initiative, promising to increase the number of women in the police force. 

Additional Background Requirements:
ASU Police Department conducts pre-employment screening for all positions. Positions are sensitive positions which require the successful completion of a background investigation, including fingerprinting. A background check will consist of a background investigation, polygraph, medical and psychological assessment, and drug screening. Employment is contingent upon successful passing of all background checks. A Department of Motor Vehicle check will also be conducted.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Applicant must be eligible to work in the United States; The ASU Police Department will not be a sponsor for this position. 

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Failure to include a cover letter; and/or failure to follow all application instructions will result in the application to not be considered.

All candidates selected to move to the next step in the process will be required to complete an oral board, written evaluation and verbal scenario.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.