Police Communication Supervisor

The primary purpose of the police communication supervisor position is to provide supervision, guidance, and training to police dispatchers. Impact the effectiveness of Public Safety through radio communications, telephone communications, automated data systems, and monitoring security alarms systems and closed-circuit television systems within the police communications center. Impacts law enforcements and security efforts of the University of Pittsburgh Police Department.

Job Summary

The primary purpose of the police communication supervisor position is provide supervision, guidance, and training to police dispatchers. Impact the effectiveness of Public Safety through radio communications, telephone communications, automated data systems and monitoring security alarms systems and closed-circuit television systems within the police communications center. Impacts law enforcements and security efforts of the University of Pittsburgh Police Department.

Essential Functions 

Manages Communications Unit; directly supervises communication specialists. Ensures the highest level of satisfaction and retention by implementing measures for quality control. productivity and efficiency. Observes and documents the work product of each communication specialists. Provides correction and training where needed. For the Oakland Campus and Regionals, develops policies and procedure. Ensures policies and procedures are being followed and conducts annual performance evaluations. Develops training and programs to teach and improve personnel's knowledge and decision-making processes. Trains personnel on the ENS system. Manages and crafts ENS messages, social media posts and website updates, as well as gathers approvals as required for distribution via appropriate channels, including website and social media messaging. Serves as a media liaison until additional communication support is available. Fills in as needed and operates as a dispatcher. Facilitates communications among all emergency teams. Monitors media, including social media platforms, online news sources, and broadcast network news in order to provide relevant information for message development to designated decision makers. Schedules and approves time off and monitors scheduling. Investigates complaints and issues concerning dispatchers and makes recommendations to supervisor when disciplinary action is needed. Plays a role in improving crisis preparedness, and participates in crisis management and tabletop exercises as needed.

Minimal effort.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.