Philanthropic Engagement Center Manager

University of Pittsburgh, United States

Updated: 3 months ago

Philanthropic Engagement Center Manager
PAE-Office of the Vice Chancellor - Pennsylvania-Pittsburgh - (23006423)
 Leads team and operates an automated calling system. Generates reports, and maintains equipment, hardware, and software. Works with leadership to set goals and strategies. Assists callers in pursuit of their performance goals and ensures that calling scripts are in alignment with the University’s priority needs.
 The Philanthropic Engagement Center (PEC) Manager leads a team of Engagement Ambassadors (Pitt students) to connect with university alumni, parents, faculty, staff, and friends. The PEC manager is responsible for all recruitment, training, and managing of Engagement Center Ambassadors while leveraging technology to reach Pitt constituents via phone, text, video, and email. This opportunity is a role suited for a goal-driven, ambitious individual looking to advance their career in higher education. The ideal candidate will have strong interest in fundraising, alumni relations, or student engagement. The incumbent is responsible for planning, managing, and executing multi-channel fundraising campaigns to support the efforts of Alumni Annual Giving. The PEC Manager is goal oriented and performs daily, weekly, and yearly reports to track the fundraising progress of the program and deliver strong results for university partners and meaningful engagement of our university community. The manager will build an Engagement Center culture and have the creative autonomy to customize efforts to increase overall engagement via phone, text, video, and email. Identifying successful, hard-working student ambassadors will be an important aspect of the role, as the PEC Manager will be responsible for creating and managing a student supervisor program (where applicable) to assist in their recruitment, management, and training duties. The unique schedule for the role aligns with the outreach efforts of the Engagement Ambassadors. They will maintain a schedule of 2-10pm Sunday through Thursday with flexibility as needed/approved. Supervises ongoing engagement shifts while assisting Ambassadors in pursuit of their weekly, monthly, and annual performance goals, assuring that Ambassadors collectively generate fundraising and engagement goals established for the school/area unit in combined gift and pledge revenue. Performs essential duties of the role which includes recruiting, interviewing & hiring, conducting performance reviews, documenting disciplinary actions, and overseeing other human resource administration. Manages work schedules and approves timecards. Provides professional development opportunities. Distributes and reviews work. Effectively operates an automated call/text/video/email system. Creates a strategy to effectively utilize texting, video, and email as part of a weekly engagement plan. Generates and compiles statistical reports. Helps troubleshoot and maintain the department’s hardware, software, and equipment needs. Uses the Philanthropic Engagement Center resource site to share pertinent information with ambassadors including, but not limited to, schedules, training materials, engagement plans, and ambassador resources. Conducts bi-monthly training sessions (or as needed) for newly hired Engagement Ambassadors. Conducts an all-staff training session once a semester. Creates and maintains a program to identify and utilize Ambassadors to assist in recruitment and training. Works with leadership to set goals and strategies to achieve them. Ensures that calling scripts are in alignment with university priorities such as donor retention, donor acquisition, Chancellor Circle growth, donor stewardship, and Pitt Day of Giving. 

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.


The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.


The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.

 
Assignment Category Full-time regular
Job Classification Staff.Fundraising & Call Center Supervisor
Job Family Philanthropy & Engagement
Job Sub-Family Annual Giving
Campus Pittsburgh
Minimum Education Level Required Bachelor's Degree
Minimum Years of Experience Required 2
Will this position accept substitution in lieu of education or experience?  Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule 2-10pm Sunday through Thursday
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range $39,971.00 - $59,956.00
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable
Essential Functions Supervises ongoing engagement shifts while assisting Ambassadors in pursuit of their weekly, monthly, and annual performance goals, assuring that Ambassadors collectively generate fundraising and engagement goals established for the school/area unit in combined gift and pledge revenue. Performs essential duties of the role which includes recruiting, interviewing & hiring, conducting performance reviews, documenting disciplinary actions, and overseeing other human resource administration. Manages work schedules and approves timecards. Provides professional development opportunities. Distributes and reviews work. Effectively operates an automated call/text/video/email system. Creates a strategy to effectively utilize texting, video, and email as part of a weekly engagement plan. Generates and compiles statistical reports. Helps troubleshoot and maintain the department’s hardware, software, and equipment needs. Ensures that calling scripts are in alignment with university priorities such as donor retention, donor acquisition, Chancellor Circle growth, donor stewardship, and Pitt Day of Giving.
Physical Effort Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.
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