Pharmacy Technician II - Patient Assistance Program and Prior Authorization (Full-Time)

Updated: about 10 hours ago
Location: Durham, NORTH CAROLINA

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

**$5,000 Commitment Bonus for Newly Hired Team Members**

Work Location: Duke University Hospital –Durham, NC

Working hours: 

  • Monday – Friday
  • 8:30 am -5:00 pm

Job Summary:  This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements.  This position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies.  This pharmacy technician will primarily be based out of their assigned specialty clinic and will support medication prior authorizations and patient assistance for various patient populations.

Job Description:

  • Establish clinic, pharmacy, and patient relationships conducive to effective patient care
  • Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients
  • Verify prescription insurance benefits and/or medical benefits are currently active for patients
  • Complete benefits investigations to determine coverage level and patient responsibility
  • Submit required forms and documentation to insurance companies via phone/fax and/or web portals
  • Follow up on requests to receive determination decisions in a timely manner
  • Communicate and document all status updates to patients, providers, and pharmacies
  • Assists self-pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs.
  • Coordinates and assists the clinic financial care counselors and social workers in identifying eligible patients.
  • Works with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials.
  • Coordinate and deliver medications to patients being discharged from the hospital.
  • Provide education using pill boxes with medication sheets.
  • Forwards credits to Pharmacy Financial Management Team for assisted patients.
  • Interviews potential patients for assistance and collect all financial forms related to the self-pay status.
  • Prepare prescriptions for a pharmacist to check pursuant to a physician order.
  • Inputs patient information (including insurance information) into WAM.
  • Works with clinical pharmacists to follow patient management program requirements
  • Provides input into and participates in quality improvement activities
  • Other duties as appropriate for this position

Knowledge, Skills, and Abilities:

Excellent communication skills, Microsoft Word and Excel competence, organizational skills, and ability to multitask and work independently.

Experience and Desired Credentials:

Registered with the NC Board of Pharmacy, Certified as a Pharmacy Technician (PTCB), high school diploma or equivalent, completion of a certified pharmacy technician program and two years experience as a pharmacy technician.

Minimum Qualifications


  • High school diploma or equivalent and completion of an accredited pharmacy technician training program.


  • Acceptance into pharmacy school.


  • High school diploma or equivalent and one year of pharmacy or healthcare-related experience.


  • Minimum of one year related experience.
  • Two years of experience as a pharmacy technician preferred

Degrees, Licensures, Certifications:

  • North Carolina Board of Pharmacy registration is required.
  • Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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