Payment Center Cashier (Bursar Assistant)

BURSAR OFFICE (IN-BURS-IUINA)

The Office of the Bursar and Financial Operations provides bursar services, financial services and financial systems support for the Indianapolis, Columbus and Fort Wayne campuses of Indiana University. It is our mission to provide timely financial information and to ensure fiscal responsibility with a steadfast commitment to comprehensive, solution-driven customer service in support of the University's mission and continued growth of the campus. 

Department-Specific Responsibilities

• Manages all student accounts, the bursar call center, student fees, billing, and refunds.  
• Supports billing and payments related to corporate and governmental student sponsorships.
• Provides student financial systems technical support.
• Serves as the primary provider of banking, nonstudent client receivables billing and payment services for the campus.
• Provides cashiering services and process payments made in office and online.
• Records and balances all payments received and processed through the Payment Center.
• Provides customer service for student and institutional billing and payment processes.
• Researches transactions and account balances to address questions.
• Attends orientation sessions for prospective and incoming students and their families.
• Processes and balances bank deposits and assist with bank account reconciliation.
• Provides back up support for other team members as needed, including training.

General Responsibilities

• Under supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments.
• Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with routine corrections.
• Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures.
• Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes.
• May serve as a resource to lower-level Bursar Assistants and university constituents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.  

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED). 

WORK EXPERIENCE

Required

• 2 years in relevant field. 

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Finance

Job Family: Bursar

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234