Pay Operations Cashier

University of North Carolina, United States

Updated: over 1 year ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 01 Sep 2022

Posting Information
Posting Information


Department Parking-225401
Career Area Parking and Transportation
Is this an internal only recruitment? Yes
Posting Open Date 08/18/2022
Application Deadline 09/01/2022
Position Type Permanent Staff (SHRA)
Position Title Admin Support Specialist - Contributing
Salary Grade Equivalent GN04
Working Title Pay Operations Cashier
Position Number 00037879
Vacancy ID P015890
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday; 7:00am – 3:30pm
(subject to change)
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $33,317 - $34,983
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Primary Purpose of Organizational Unit
Transportation & Parking (http://www.move.unc.edu/) is an essential service at UNC Chapel Hill and is responsible for coordinating traffic, parking, and transportation to meet the diverse access needs of an academic and health care campus population consisting of 30,000 students, 19,000 employees, and up to 1 million patients and visitors annually. Transportation and Parking strives to provide high-level service to students, employees, and visitors who work, live, and visit the University and UNC Health Care System. Transportation and Parking partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse access needs of the campus community.
The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to campus. The department has 96 permanent employees, approximately 45 temporary employees, and an operating budget of approximately $31 million. The University and UNC HealthCare System rely on a multi-modal transportation system, utilizing local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare-free-at-boarding transportation locally and subsidized regional transit opportunities for employees and students. Transportation and Parking plans, manages, and implements traffic, transit, and parking services daily and during major campus events. Transportation provides essential input for the campus Master Plan and Development Plan initiatives to ensure development and operation of key transportation infrastructure services to support institutional missions.
Position Summary
This position often serves as the first point of contact for people visiting UNC Chapel Hill and UNC Hospitals. Communicates information regarding parking and transportation on campus which includes parking rules and regulations, special events, temporary parking restrictions, alternate parking availability, and directional information as requested. Attempts to find answers for customers even when it is not related to parking and transportation by calling or contacting others on campus that may have the pertinent information. Process all transactions, which include cash, credit card, check, validations, and prepaid parking coupons in accordance with established policy and procedures. Processes departmental parking space reservations that are received for a Pay Operations lot by blocking spaces, screening patrons, and auditing reservations payment coupons. Works in a collaborative manner to resolve parking issues with both internal and external customers. Communicates problems in Pay Operations lots and forwards to the appropriate departmental section for resolution. Provides input when needed on all parking operations and actively seeks ways to improve services and communications within the University community.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
Previous cash handling experience.
Strong customer service and communication skills.
Valid North Carolina Driver’s License.
Preferred Qualifications, Competencies, and Experience
Knowledge of UNC Chapel Hill campus
Required Licenses/Certifications
Special Physical/Mental Requirements
Must be able to work in a confined space (pay operations booth)
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Overtime occasionally, Weekend work occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/238297

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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