PATIENT SERVICES SPECIALIST 2

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The Department of Oral and Maxillofacial Surgery (OMS) at the UW School of Dentistry specializes in the diagnosis, surgical treatment, and management of diseases associated with the face and jaws such as trauma, infections, disorders, and cancer associated with the face and neck. Our clinics work closely with residents acquiring their OMS certification and the school’s General Practice program, giving students unique learning experiences like extractions, implant placements, and dental anesthesia and sedation in a clinic setting. Our clinic, Northwest Center for Oral and Facial Surgery, is located at 6222 NE 74th St, Building 25, within Warren G. Magnuson Park. Our core values include compassion and respect for our patients, high moral and ethical standards, and a commitment to evidence-based and technically excellent clinical practices. In addition, whereas we serve a diverse population, we are equally committed to supporting diversity, equity, and inclusion in our workplace.

Patient Services Specialist 2 (PSS2)(NE S SEIU 925 Non Supv) provides clerical and technical duties to support the operational service functions of the Northwest Center for Oral and Facial Surgery, a clinic within the University of Washington’s Oral and Maxillofacial Surgery Department. Oral and Maxillofacial Surgery (OMS) is a specialty of medicine and dentistry that focuses on the diagnosis, surgical treatment, and management of diseases and disorders of the face and jaws. Our faculty are trained to treat trauma, congenital and acquired defects and disorders, facial infections, cancers of the head and neck region, as well as to perform extractions, placement of dental implants, and dental anesthesia and sedation. The Department of Oral and Maxillofacial Surgery conducts predoctoral curriculum in OMS, a 6-year MD/OMS-Certificate Residency Program, and a 1-year, hospital based, General Practice Residency (GPR).

This position primarily performs tasks that involve answering phone calls and patient check-ins and in additional to that will do insurance coordination, patient care scheduling, triaging patient calls, scheduling new and returning patient appointments, pre-registration of patients, verifying demographic, financial and insurance information, maintaining patient records, cashiering, coordinating care with other services, and posting charges and payments.  

DUTIES AND RESPONSIBILITIES
Patient Interface: