A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
Excellence. Exploration. Education. Become part of our team, and join our mission to make life healthier for everyone in our community.
The ADMITTING department has an outstanding opportunity for a PART-TIME (20 HOURS PER WEEK), DAY SHIFT, PATIENT SERVICES SPECIALIST 2 (PSS 2). The UWMC Admitting Department Patient Services Specialist 2 has primary responsibility for facilitating patient admission, transfers, and discharges; and clerical duties in support of the unit.
• Answer, screen, and field telephone questions.
• Facilitate patient admissions, transfers, and discharges.
• Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception.
• Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Identify department when answering the telephone, speak in a confident, friendly manner that conveys a positive reception.
• Direct calls to appropriate staff in a timely manner.
• Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff.
• Assemble patient chart for admission, transfer, or discharge.
• Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert health-care team members to missing forms, consent signatures, and other requirements.
• Obtain from and return records to Patient Data Services.
• Process requisitions for patient procedures, tests, or exams.
• Communicate other departments’ readiness for patient procedures, tests or exams, and facilitate appropriate transportation and paperwork.
• Coordinate transportation to and from other facilities for special procedures, tests, or exams.
• Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse.
• Access computer systems in order to obtain patient data and to perform clerical functions.
• Demonstrate ability to recognize priority information and duties, respond appropriately and maintain patient safety and smooth unit operations.
• Effectively commands medical terminology and pharmacology.
• Complete annual review requirements (fire/safety, infection control, and other as appropriate).
• Support and proactively participate in teamwork efforts.
• Other duties as assigned.
Standards of Daily Practice:
• Participate in the development/testing/implementation of new organizational systems for the unit or department.
• Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention.
• Follow up on projects, orders, and/or requisitions to ensure completion.
• Act as a resource for staff.
• Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and family.
• Acknowledged by staff as an expert in unit and Medical Center services and how to access them.
Safety and Response to Emergencies:
• Participate in interdepartmental efforts to facilitate a safe environment.
• Understand and follow hospital and departmental protocol for emergencies and disasters.
• Take immediate action to address environmental, equipment or engineering issues that present a potential safety risk.
• Function within safety, infection-control, emergency and equipment guidelines.
Advocacy and Humanistic Care:
• Demonstrate dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors.
• Act as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient’s privacy and confidentiality.
• Patients always take precedence over tasks. Ask patient at end of contact if there is anything else the patient needs.
• Provide additional service for those who have been inconvenienced or who may need special assistance. Contact Patient Relations office when appropriate.
• Report when illegal/unethical/unprofessional practice of another member of the health-care team occurs.
• Demonstrate awareness of age-specific competencies when interacting with patients and family.
Communication and Team Building:
• Promote and contribute to the development of teamwork in the service and working relationships between the service and other departments and disciplines.
• Maintain a professional manner at work.
• Represent the clinic/unit in divisional and/or hospital committees and meetings.
• Demonstrate reliability in work attendance.
• Wear appropriate professional attire and HMC identification; maintain acceptable personal hygiene.
• Practice cost containment by ordering and using forms and supplies in a cost-effective manner.
Quality Assessment and Improvement:
• Participate in and support quality assessment and improvement activities.
• Maintain/improve knowledge and skills related to medical terminology, policies/procedures and medical center services.
• Demonstrate responsibility for own professional growth through pursuit of work-related experiences and education opportunities.
• Respond positively when learning needs are identified and accept responsibility for seeking education.
• Attend and participate in professional development and continuing education programs that directly affect practice and improve unit operations.
• Maintain and enhance computer skills to provide accurate and timely workflow.
Patient Services Specialists are hired as either PSS 1 or PSS 2, depending on experience and qualifications. The requirements are:
• PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
• PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
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