Title:
284E-YN - Patient Services RepresentativeBusiness Title:
Patient Services RepresentativeAdditional Titles:
Location:
Washington State UniversityEmployee Type:
ClassifiedJob Family:
Civil Service - OT EligiblePosition Details:
Summary of Duties:
The Patient Services Representative provides support services Counseling and Psychological Services. Duties include rescheduling patient appointments, triaging client telephone calls for clinicians, processing new patient paperwork and confidential information.
This position is responsible for maintaining patient records, and providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public about services and certain policies and procedures.
Required Qualifications:
High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.
Demonstrated strong written and verbal communication skills.
Demonstrated strong customer service skills.
Preferred Qualifications:
Demonstrated knowledge and understanding of medical terminology.
Knowledge and use of Electronic Health Records.
Documented on-the-job experience in a mental health or medical clinic.
Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.
Additional Information:
COVID-19 Vaccine Information:
In accordance with Washington State Governor's Proclamation 21.14.3, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.
Area/College: Student Affairs
Department Name: Cougar Health Services Counseling & Psychological Services
City, State, Zip: Pullman, Washington, 99164
Department Link: cougarhealth.wsu.edu/
Monthly Salary: Range 38, $3,096.00 - $4,013.00 | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28
FTE: 100%
This is a Permanent position.
Posting Close Date: This recruitment has been reposted. Screening of applications has begun and will remain ongoing until the vacancies have been filled.
Background Check: This position has been designated by the department to require a background check.
Application Instructions:
Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
Required Documents:
Resume
Cover Letter
Time Type:
Full timePosition Term:
12 MonthWASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .
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