Patient Services Representative

Available Title(s):

284E-YN_CS_NPS - Patient Services Representative

Business Title:

Patient Services Representative

Employee Type:

Classified

Time Type:

Full time

Position Term:

12 Month

Position Details:

Summary of Duties:

The Patient Services Representative provides support services Counseling and Psychological Services. Duties include rescheduling patient appointments, triaging client telephone calls for clinicians, processing new patient paperwork and confidential information. This position is responsible for maintaining patient records and providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public about services and certain policies and procedures.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

• Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.

• Demonstrated strong written and verbal communication skills.

• Demonstrated strong customer service skills.

Preferred Qualifications:

• Demonstrated knowledge and understanding of medical terminology.

• Knowledge and use of Electronic Health Records.

• Documented on-the-job experience in a mental health or medical clinic.

• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.

COVID-19 Vaccine Information:

Washington State University requires employees in healthcare facilities to be vaccinated against COVID-19. As a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Please contact HRS at [email protected]  or 509-335-4521 for information regarding vaccine verification and/or requesting a medical/religious accommodation.

Additional Information:

Area/College:

Student Affairs

Department Name:

Cougar Health Counseling and Psychological Services

City, State, Zip:

Pullman, Washington 99164

Department Link:

https://cougarhealth.wsu.edu/

Monthly Salary:

Range 38 | $3,220 to $4,282 (steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 .

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For a more detailed summary of benefits offered by WSU for classified staff visit:  https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf .

Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/ .

Overtime Eligibility:

Overtime Eligible

FTE: 100.00%
 

This is a Permanent position.

Posting Close Date:

Applicants must submit their completed application by Sunday, February 4, 2024 at 11:59 p.m.
Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

All applicants must upload a cover letter and resume/cv to their online application. Application materials should clearly communicate how the applicant meets all required qualifications.

• External candidates, please upload all documents in the “Resume/CV” section of your application. Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application. 

• All documents must be attached before submitting the application. The application cannot be edited once submitted.

• Documents may be submitted in one file or separate files.

• Applicants are encouraged to upload as a PDF if possible.

• Applicants will be requested to provide contact information for professional references within the online application.

Required Documents:

• Cover Letter

• Resume/CV

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .