Patient Services Representative

Updated: 3 months ago
Location: Spokane, WASHINGTON
Job Type: FullTime


284E-YN_CS_NPS - Patient Services Representative

Business Title:

Patient Services Representative

Additional Titles:



Employee Type:


Job Family:

Civil Service and Non-Permanent - OT Eligible

Position Details:

Summary of Duties:

The patient services representative will join Range Community Clinic to support a world class interdisciplinary patient care team. This multidisciplinary team includes outstanding physicians, nurses, pharmacists and other allied health professionals and students to provide the best patient care, education and resources as possible.

This position is a fundamental aspect of the mission of the WSU Elson S. Floyd College of Medicine is to provide appropriate medical service, education and resources to the rural and under-served populations.

The patient services representative will assist in caring for and supporting the pediatric patients with Autism and other Neurodevelopmental Disorders in a multidisciplinary specialty clinic setting. This position will also support Range Community Clinic’s mobile medical unit.

Duties and Responsibilities:

  • 35% Medical Office Coordination
  • 30% Medical Records Management
  • 30% Patient and Provider Services
  • 5% Other

Required Qualifications: High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Additional Requirements:

  • Ability to obtain and maintain valid CPR certification within 30 days of appointment.
  • Working knowledge of medical terminology and HIPAA regulations.
  • Proficient in Microsoft Office applications.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to obtain and maintain required vaccinations for healthcare workers exposed to patients as defined by the CDC; OR provide record of blood serum titre.
  • Ability to work independently, ensuring effective use of time including prioritization and organizational skills.
  • Excellent written and verbal communication and use of technology skills.
  • Ability to work with the public, including in mobile and/or community settings.
  • Ability to effectively communicate with pediatric patients and their families.

Preferred Qualifications:

  • 1+ year of working in the healthcare field.
  • 6 months previous experience in a healthcare setting working with an Electronic Health record (EHR).

Additional Information:

Area/College: Elson S. Floyd College of Medicine
Department Name: Range Community Clinic
City, State, Zip: Spokane, WA 99202
Department Link:  ;  

Monthly Salary: Range 38: $3,096- 4,117–Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.
For a more detailed summary of benefits offered by WSU for classified staff visit: Find total compensation here:

FTE: 100%
This is a Permanent position.
Screening Begin Date: February 7, 2022; position will remain open until filled

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter discussing their experience and highlighting how they meet the minimum qualifications.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:

1) Resume

2) Cover letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or .

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