Patient Services Representative IV

OU Health Physicians Tulsa provides medical excellence to each of our patients in state-of-the-art practice locations throughout the city. We have a dedicated team of providers in over 20 specialties offering extraordinary care, unmatched expertise and a coordinated plan of care. From the Wayman Tisdale Specialty Health Center to OU Health Physicians South Memorial and all spots in between — we’re committed to the health of our community’s entire population.

At OU Health Physicians -Tulsa, patients receive the latest medical advancements expected of a leading university clinic. A dedicated team with diverse experience delivers the services and their experience. As a Patient Services Representative IV in our Central Support Services, you will act as a customer service agent, ensuring that our patients and others receive the best experience that can be provided.  Please see below for an overview of expectations.

POSITION INFORMATION: Answers incoming calls to the medical practices, takes phone notes and routes to the appropriate resource and schedules patient appointments in outpatient clinics.

REPRESENTATIVE RESPONSIBILITIES:

  1.  Scheduling

c.   Obtains patient demographics on new patients and updates demographics on  established patients.

d.   Answers telephone calls and distributes to the appropriate people.

e.   Prepares and enters healthcare providers’ schedules into the computer.

f.    Coordinates schedules as directed to patient requiring multiple services.

2.   Check In/Check Out

a.    Greets patients as they come into the clinic for scheduled appointments.

b.    Accepts payments and writes receipts.

c.    May prepare and type daily deposits.

d.    Balances and closes cash box daily.

a.    Dispenses supplies as needed.

b.    Notifies appropriate person when supplies are low and need to be reordered.

a.    Communicates with patients of all ages in a professional manner at all times.

b.    Communicates with co-workers and employees in a manner which promotes a    “team oriented” approach.

c.    Enhances professional growth and development through in-service meetings  and education programs.

d.    Maintains patient confidentiality.

e.    Performs related work as required

REQUIREMENTS: 

Education:  High School diploma or GED

Experience:  30 months experience:  minimum of 18 months experience in a clinical environment and 12 months experience in a customer service role

Knowledge/ Skills/ Abilities/ and Other Characteristics:

Certifications/ Licenses: 

Equivalent/ Substitution:  Will accept an equivalent combination of training and experience.