Details
Posted: 14-Mar-24
Location: Cambridge, Massachusetts
Type: Full-time
Salary: Open
Categories:
Healthcare
Staff/Administrative
Internal Number: 23811
Job Description
PATIENT SERVICES REPRESENTATIVE, CONTACT CENTER, MIT Health, to manage incoming telephone calls and inbox messages from patients, often acting as the first point of contact that patients and other personnel will have with MIT Health. Responsibilities include providing excellent customer service and detailed communications; de-escalating and providing resolutions to problems/issues; processing the registration of new patients, ensuring accurate insurance eligibility information; scheduling appointments; providing advice about copays and the pre-visit process; answering general and troubleshooting complex patient inquiries; and screening callers for triage and coordinating with internal and external service areas. This position involves frequent communication with patients, providers, and other service areas.
A detailed position description is available at https://medical.mit.edu/jobs .
Job Requirements
REQUIRED: high school diploma or its equivalent; at least two years of experience in a customer service or administrative role; ability to perform multiple tasks simultaneously; and effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff. PREFERRED: experience in a healthcare setting. Job #23811-4
3/12/24
Similar Positions
-
Patient Coordinator, Group Practice, School Of Dental Medicine, Clinical Affairs (24500334860402), Boston University, United States, about 16 hours ago
Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the team within the Group Practice Model ensures excellent customer service for both patients and s...
-
Patient Coordinator, School Of Dental Medicine, Clinical Affairs (24500054910402), Boston University, United States, 10 days ago
Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and stu...
-
Scientist – Lindsley Lab, Dana-Farber Cancer Institute, United States, 1 day ago
Scientist – Lindsley Lab Dana-Farber Cancer Institute Boston, MA Full Time A Research Scientist position is available in the laboratory of Dr. Coleman Lindsley (https://lindsleylab.dana-farber.org...
-
Medical Assistant, Bentley University, United States, about 14 hours ago
Job Description Summary The Medical Assistant (MA) provides clinical and administrative support to ensure the efficient operation of the Bentley University Health Center. The MA supports clinician...
-
Patient Coordinator, School Of Dental, Dental Health Center (24500145480410), Boston University, United States, 1 day ago
Provides excellent customer service by greeting patients, answering phones, checking in patients, collecting copayments, directing patient concerns to the appropriate person while maintaining a co...
-
Senior Assistant Director, Graduate Admissions (Corporate Partnership Liaison), Babson College, United States, about 4 hours ago
The Senior Assistant Director will be an integral part of the admissions team charged with supporting the recruiting and admissions efforts across the suite of graduate programs. Specific responsi...