Patient Services Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

To provide support and coordination of divisional patient care services across multiple Radiology division.

Responsibilities*

• Train into 7 different modalities covering staff scheduling gaps as needed.
• Dynamic schedule working mostly days, sometimes requiring evening shift and potentially weekend coverage.
• Receive and assist patients, visitors, and staff.
• Schedule patient appointments with patients and/or referring clinic.
• Coordination of some faculty schedules.
• Work directly with physicians to coordinate scheduling procedures and diagnostic exams
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Obtain proper insurance information and documentation to insure correct charges.
• Process and compile patient paperwork for exams and clinical staff.
• Answer incoming phone calls relative to procedures and diagnostic imaging.
• Coordinate with other department schedulers to optimize use of service block time at OR rooms and/or diagnostic imaging resources
• Manage various work queues.
• Maintain responsibility and general oversight of Michart scheduling grids across multiple locations.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Required to have knowledge and adhere to University and Departmental policies and procedures.

Required Qualifications*

• High School diploma or equivalent
• 3-4 years experience in customer service setting
• Ability to follow Radiology Gold Standard Customer Service guidelines consistently
• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
• Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
• Demonstrate initiative, ability to prioritize, and ability to accept direction
• Ability to utilize proper grammar
• Excellent attendance record
• Prior experience performing complex scheduling.
• Knowledge of basic medical terminology.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records or professional medical billing.
• Financial counseling experience for healthcare patients.
• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Experience in a health care environment. 

Work Schedule

Float/rotating

Mostly days, some evenings and some weekends periodically.

Other: Majority of the time Mon-Fri days.  Occasionally covering evenings and/or weekends as needed.

Work Locations

Float, no set work location

48109-5030

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.