Patient Services Intermediate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Referral Coordinator/Patient Account Representative

• Completes daily cash reconciliation and deposit process
• Manages billing and referral InBaskets
• Processes referrals using established insurance company guidelines.  Obtains authorizations, pre-certifications, prescriptions for therapies and benefit verification as required
• Responds to patient inquires and manages referral problems in a timely manner
• Assist with patient education as related to special requirements of insurance plans
• Provides relevant insurance information and updates to staff, providers and managers
• Provides financial counseling to patients in regards to billing and collection inquires; arranges patient payment plans within established guidelines and assists patients in securing financial aid as applicable
• Manages billing workqueues
• Acts as the primary resource for providers, staff, patients and external insurances
• Coordinates and facilitates communications between primary care physician, managed care plans, specialists, clinic personnel and patients regarding insurance and authorizations for services

Required Qualifications*

• High School diploma or GED
• A minimum of 3 years of previous work experience working with the public
• Familiarity with medical billing and insurance plans
• Demonstrated ability to interact with a diverse population
• Strong organizational and prioritization skills
• Demonstrated record of excellent attendance
• Exhibits professional and positive image when interacting with patients, faculty and staff
• Ability to handle multiple responsibilities in a fast-paced environment with accuracy
• Demonstrates ability to work well under pressure and meet deadlines
• Demonstrated strong problem-solving skills
• Demonstrated excellent customer service skills with the public
• General office practice experience is required
• Demonstrated excellent verbal and written skills
• Exceptional interpersonal skills and the ability to work well within a team
• Ability to communicate effectively
• Demonstrated active listening and information technology skills
• Experience working within a large, complex health care setting
• Ability to understand medical documentation and general knowledge of medical terminology
• Prior experience performing complex scheduling.
• Financial counseling experience for healthcare patients.

Desired Qualifications*

• EPIC/Michart experience 
• Knowledge of University policies and procedures

Work Schedule

Monday through Friday, 7:30 a.m. - 4:00 p.m.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.