Patient Services Intermediate

Details

Posted: 27-Mar-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 245124

Michigan Medicine is seeking a Patient Service Intermediate for Oral & Maxillofacial Surgery/Hospital Dentistry (OMFS/HD). The primary mission of OMFS is to provide timely, high-quality dental care for patients from a diverse population while also upholding the mission of Michigan Medicine.  We are seeking a compassionate, enthusiastic, and self-driven Patient Service Intermediate to provide exceptional customer service to patients and family. This individual will share our priorities which include excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

General Duties

• Advanced MiChart and Axium responsibilities
• Maintain responsibility for MiChart and Axium grids.
• Manage complex billing and referral work queues.
• Process and transcribe referrals using established insurance company guidelines.
• Template editor, including provider template submission & changes.
• MiChart Reporting functions; ability to run MiChart reports and analyze as needed.
• Oversee assigned MiChart In-Basket
• Coordinate faculty schedules
• Maintain Resident staffing schedules.
• Maintain up to date and detailed scheduling requirements for provider templates.
• High-functioning scheduler can make complex scheduling decisions and coordination across departments.
• Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics.
• Provide complex clerical support services.
• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.
• Prior authorizations for testing (Genetic and Molecular), medications and DME
• Manage clinical databases, if applicable
• Responding to concerns, questions, and complaints from patients
• General Office Support
• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
• Other general office functions
• Serve as a mentor for Patient Services Assistants and Associates
• Assist in onboarding new team members, providing resources to facilitate the learning of position.
• Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
• Participate in team/clinical meetings.
• Cross coverage for PS Assistant and Associate roles

• High School Diploma or GED
• 3-4 Years of experience
• Knowledge of basic medical terminology
• Prior experience performing complex scheduling.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
• Demonstrated excellent attendance.
• Extensive knowledge of Microsoft Outlook
• Expected to be proficient in identifying problems, seeking, and implementing solutions.

• Familiarity with obtaining medical records and professional medical billing.
• Prior authorization experience for healthcare patients
• Experience working within a large complex healthcare setting.
• Familiarity with UMHS electronic medical record systems
• Knowledge of UMHS policies and procedures.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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