Patient Services Intermediate

Details

Posted: 12-Apr-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 247145

Referral Coordinator/Patient Account Representative

• Completes daily cash reconciliation and deposit process
• Manages billing and referral InBaskets
• Processes referrals using established insurance company guidelines.  Obtains authorizations, pre-certifications, prescriptions for therapies and benefit verification as required
• Responds to patient inquires and manages referral problems in a timely manner
• Assist with patient education as related to special requirements of insurance plans
• Provides relevant insurance information and updates to staff, providers and managers
• Provides financial counseling to patients in regards to billing and collection inquires; arranges patient payment plans within established guidelines and assists patients in securing financial aid as applicable
• Manages billing workqueues
• Acts as the primary resource for providers, staff, patients and external insurances
• Coordinates and facilitates communications between primary care physician, managed care plans, specialists, clinic personnel and patients regarding insurance and authorizations for services

• High School diploma or GED
• A minimum of 3 years of previous work experience working with the public
• Familiarity with medical billing and insurance plans
• Demonstrated ability to interact with a diverse population
• Strong organizational and prioritization skills
• Demonstrated record of excellent attendance
• Exhibits professional and positive image when interacting with patients, faculty and staff
• Ability to handle multiple responsibilities in a fast-paced environment with accuracy
• Demonstrates ability to work well under pressure and meet deadlines
• Demonstrated strong problem-solving skills
• Demonstrated excellent customer service skills with the public
• General office practice experience is required
• Demonstrated excellent verbal and written skills
• Exceptional interpersonal skills and the ability to work well within a team
• Ability to communicate effectively
• Demonstrated active listening and information technology skills
• Experience working within a large, complex health care setting
• Ability to understand medical documentation and general knowledge of medical terminology
• Prior experience performing complex scheduling.
• Financial counseling experience for healthcare patients.

• EPIC/Michart experience 
• Knowledge of University policies and procedures

Monday through Friday, 7:30 a.m. - 4:00 p.m.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

Create a Job Alert for Similar Jobs
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
Connections working at University of Michigan - Ann Arbor
More Jobs from This Employer
https://main.hercjobs.org/jobs/19983930/patient-services-intermediate
Return to Search Results